Job Title – Business Analyst - Automation Position type – Full Time Work Location – Bangalore, Whitefield Working style – Hybrid People Manager role – No Required education and certifications critical for the role – Graduate or Post-Graduate Required years of experience – 5-7 years of relevant industry experience AON IS IN THE BUSINESS OF BETTER DECISIONS At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. As an organization, we are committed as one firm to our purpose, united through trust as one inclusive, diverse team and we are passionate about helping our colleagues and clients succeed. INFORMATION ABOUT THE BUSINESS The Automation COE leverages cutting-edge technologies, including robotic process automation (RPA), low-code application development, and digital document management, to streamline and enhance our internal processes. Our mission is to support Risk and Human Capital colleagues globally by implementing innovative automation solutions that drive efficiency, reduce operational costs, and improve service delivery. GENERAL DESCRIPTION OF ROLE: We are seeking a skilled and motivated Business Analyst to join our team. In this role, you will be responsible for capturing, analyzing, and documenting requirements to support initiatives involving various automation technologies including but not limited to low code automation, Robotic Process Automation (RPA) and intelligent document processing. You will work closely with product owners, developers, and other stakeholders in an agile environment to deliver innovative solutions tailored to the insurance broking industry. JOB RESPONSIBILITIES: Requirement Gathering: Collaborate with stakeholders, including product owners, clients, and development teams, to elicit, document, and prioritize business and functional requirements for automation initiatives. Agile Collaboration: Act as a bridge between business and technical teams, ensuring clear communication of requirements and user stories. Participate actively in agile ceremonies such as sprint planning, daily stand-ups, and retrospectives. User Story Development: Write clear, concise, and testable user stories and acceptance criteria that align with business objectives and technical capabilities. Ensure stories are ready for development with appropriate acceptance criteria. Process Analysis: Analyze current business processes, identify pain points, and propose improvements that can be achieved through low-code solutions. Assist in the design and optimization of business workflows. Stakeholder Management: Engage with internal and external stakeholders to gather insights, resolve ambiguities, and ensure alignment on project goals. Provide regular updates on project progress and any changes in scope. Documentation: Create and maintain comprehensive project documentation, including requirements specifications, user manuals, and training materials. Continuous Improvement: Actively contribute to the continuous improvement of the agile development process and the effectiveness of the business analysis function within the organization. SKILLS/COMPETENCIES REQUIRED Bachelor’s degree in Business Administration, Information Technology, or a related field. 5-7 years of experience as a Business Analyst in an agile environment, preferably with experience in the insurance broking industry Strong understanding of insurance broking and related processes. Proven ability to capture and translate complex business requirements into actionable user stories and technical specifications. Familiarity with agile frameworks such as Scrum or Kanban. Excellent communication and interpersonal skills, with the ability to effectively collaborate with diverse teams and stakeholders. Strong analytical and problem-solving abilities. Ability to manage multiple priorities and work effectively in a fast-paced, dynamic environment. HOW WE SUPPORT OUR COLLEAGUES In addition to our comprehensive benefits package, we are proud to be an equal opportunity workforce. At Aon, we believe a diverse workforce is an innovative workforce. Our agile, inclusive environment allows colleagues to manage their wellbeing and work/life balance while empowering you to be your authentic self. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging them to take time to focus on themselves. We offer a variety of workstyle options through our Smart Working model, but we also recognize that flexibility goes beyond just the place of work... and we are all for it! Our continuous learning culture inspires and equips colleagues to learn, share and grow, helping them achieve their fullest potential. As a result, Aon colleagues are more connected, more relevant and more valued. #LI-RK2 2549671