**Job Description** Responsible for the supporting the team in development of features and functionality within their assigned digital focus area. Leverage knowledge of the assigned application, our existing customer needs, and business objectives to support product and delivery team on improving the user experience and driving business value. Work completed would be focused on broader business unit, but also involves working with technical partners. **What You'll Do** + Be a subject matter expert for assigned digital application. + Provide insight into proposed design/functional enhancements requests by working with Product Manger to refine features and shape requirements. + Use knowledge of known member pain points to provide input into proposed design/functional enhancements. + Representbusiness team in requirements sessions for corporate projects/initiatives. + Perform user acceptance and validation testing as needed, including mobile device testing. + Support team throughout development life cycle with ongoing support for questions and queries related to requirements and existing business rules of the application. + Collaborate with Product Owner/Product Manager and Test lead on business testing activities and influence testing strategy to ensures testing will appropriately meet business requirements. + Provide impact assessments and assist in formulating recommendations to the business owner regarding issues, risks, etc.  + Support in updating and maintaining the product documentation so that it reflects the changes made in each production release. + Support business readiness activities. **What You'll Bring (Hiring Requirements)** + Bachelor's degree or advanced degree (where required). + 3+ years of experience in related field. + In lieu of degree, 5+ years of experience in related field. + Demonstrated passion for the Web and creating exception digital member experiences. + Excellent analytical and problem-solving skills. + ​Ability to multi-task and properly set priorities based on business need and sense of urgency. + Excellent verbal and written business communications skills. + Strong interpersonal skills with the ability to work well with diverse project teams and across functional areas. **Nice to Have (Hiring Preferences)** + Proficiency working in JIRA and Confluence or other relevant tool. + Demonstrated health care industry knowledge and/or prior experience is preferred. **Salary Range** At Blue Cross NC, we take great pride in a fair and equitable compensation package that reflects market-price and our starting salaries are typically planned near the middle of the range listed. Compensation decisions are driven by factors including experience and training, specialized skill sets, licensure and certifications and other business and organizational needs. Our base salary is part of a robust Total Rewards package that includes an Annual Incentive Bonus*, 401(k) with employer match, Paid Time Off (PTO), and competitive health benefits and wellness programs. _*Based on annual corporate goal achievement and individual performance._ $55,800.00 - $89,300.00 **About Us** It's an exciting time to work at Blue Cross and Blue Shield of North Carolina (Blue Cross NC). Health care is changing, and we're leading the way. We offer more than health insurance our customers can count on. We’re committed to better health and better health care − in our communities and beyond. Our employees bring energy and creativity to the workplace, and it shows in our innovative approach to improving the health and well-being of North Carolinians. Blue Cross NC is a fully taxed, not-for-profit company headquartered in Durham, North Carolina. We serve more than 4.3 million members, and we employ more than 5,000 people across the country who are passionate about making health care better for all. Help us lead the charge for better health care by joining our award-winning team. Discover tremendous opportunities with us to do challenging and rewarding work. Opportunities that can lead you to a fulfilling career, work that can help others lead healthier, happier lives. **Authorization to Work in the United States** We use E-verify to confirm authorization to work in the United States. To learn more about E-Verify, including your rights and responsibilities, please visit E-Verify Overview (https://www.e-verify.gov/employees/e-verify-overview) for English or Visión General de E-Verify (https://www.e-verify.gov/es/empleados/vision-general-de-e-verify) for Español. **For most roles, you can choose where to work - fully remote in one of the states listed below, in the office, or a hybrid of the two:** Alabama, Arizona, Arkansas, Colorado, Florida, Georgia, Idaho, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maryland, Michigan, Mississippi, Missouri, North Carolina, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Wisconsin, and Wyoming