Great company. Great people. Great opportunities.

If you’d like the chance to make your mark with the world’s largest equipment rental provider, come build your future with United Rentals!

As a Business Analyst, you'll be an integral part of the Customer Digital Technology team focused on customer facing software applications on the web. You will work with the digital product team and world-class developers to enable industry leading enhancements and features. You will get to interact with product owners and the design team to understand problems and friction points, then, create epics, user stories and tickets for developers on the agile team. You'll also lead the charge to ensure daily activity continues to fulfill program needs and proactively communicate progress with stakeholders.

What You'll Do:

Analysis and Requirements

Develop a thorough understanding of United Rentals business processes and operations, with a strong focus on customer experience impact.

Provide leadership and take the initiative to facilitate discussions with project stakeholders and SMEs to document, refine, and present business requirements

Articulate problem statements clearly with definitions of success including KPIs

Participate in customer experience and design discussions and provide guidance on current technical capability v. future enhancements

Participate actively in agile ceremonies for the agile team from story mapping to retrospectives, occasionally fill in for Scrum Master.

Engage actively in story mapping and other requirements gathering sessions, both, functional and non-functional requirements to ensure development squads have the right information to begin work.

Work with agile teams to groom and refine user stories and determine acceptance criteria to meet the agile team’s definition of ready

Assist in product demonstrations regularly, typically at the end of every sprint.

Organize and lead product demonstrations regularly

Communicate technical domain specific information to non-technical peers

Maintain documentation of on-going system enhancements and workflow changes

Project Management

Manage progress and identify risks, issues and gaps that could affect timelines and goals of the program.

Remove impediments by correctly escalating issues to product, design, architecture or other teams when needed.

Collaborate with project management to ensure timelines are well documented, issues are surfaced and appropriate parties are notified of changes .

Quality Assurance

Assist in performing root-cause analysis on reported bugs and other issues, working with developers and other analysts as needed to provide issue resolution.

Assist in defining and execution of regression test plans.

Perform regular post-production deployment checks.

Other

Assist Customer Digital Technology team on additional ad-hoc requests in areas such as security, data analysis, documenting existing or proposed processes.

Other duties assigned as needed

Requirements:

Bachelor's degree in Computer Science or related Mathematics, Engineering or Business Management fields or equivalent experience

4+ years in Business Analyst or related role

Analytical with strong verbal and written communication skills

Strong interpersonal skills to interact with stakeholders and SMEs daily

Ability to work across multiple projects and manage workload

Strong experience in working with ticketing and documentation software like JIRA and Confluence

Experienced in relational database queries with strong analytical skills

Experience working with JSON format web service APIs and web technologies

Proficient with MS Office: Word, PowerPoint, Excel

This role is hybrid and expected to work schedule of: M, F remote, Tu, W, Th in office. 

We don’t just “talk the talk!” We’re an award-winning company (recently named a Glassdoor Best Place to Work in 2023) that truly cares about our people - That’s why we offer best-in-class benefits and perks that will support you and your family. In addition to our health and financial plans, we also offer:

Paid Parental Leave

United Compassion Fund

Employee Discount Program

Career Development & Promotional Opportunities

Additional Vacation Buy Up Program (US Only)

Early Wage Access through Payactiv (US Hourly Only)

Paid Sick Leave

An inclusive and welcoming culture

Learn more about our full US benefit offerings here.

Mutual respect for the dignity and fundamental rights of all persons defines our culture. United Rentals, Inc. is an Equal Opportunity Employer and makes employment decisions regardless of race, color, religion, sex, national origin, age, genetic information, citizenship status, veteran status, sexual orientation, gender identity, disability, or any other status protected by law. If you need a reasonable accommodation at any point of the application process, please email careers@ur.com for assistance.

At United Rentals, we proudly hire active duty members, veterans, reservists, and their families. The values that define your service—leadership, discipline, integrity, and teamwork—are the same values that drive our success. With many veterans already part of our team, we’re ready to help you transition into a rewarding career.

United Rentals consists of a wide variety of roles with different duties and responsibilities. The actual pay rate offered to candidates varies depending upon a wide range of factors including specific position, education, training, experience, skills, and ability.