ING Hubs Philippines (ING Hubs PH) is part of ING delivering services to many Business Units across the world for both Wholesale Banking and Retail Banking activities. Working for ING Hubs PH means working with the most diverse workforce and where no challenge is the same.

At ING our purpose is to empower people to stay a step ahead in life and business. We believe that sustainable progress is driven by people with the imagination and determination to make a better future for themselves and those around them.

ING is changing what banking is. For you, that means plenty of opportunities for personal growth in a continuously evolving environment. If this is the environment you thrive in, then apply and join us in changing the future of banking!

Why ING?

Innovative Environment: Be part of a forward-thinking team that embraces cutting-edge technologies and methodologies. We foster a culture of continuous learning and experimentation, ensuring you stay ahead in the ever-evolving data landscape.Impactful Work: Your work will directly influence key business decisions, helping us better understand our customers and improve their banking experience. At ING, your work truly matters.Collaborative Culture: Work alongside talented professionals from diverse backgrounds in a collaborative, international and inclusive environment. We value teamwork and believe that the best solutions come from combining different perspectives.Career Growth: ING is redefining banking. For you, this means ample opportunities for personal growth in a continuously evolving environment.Work-Life Balance: We understand the importance of balance and offer hybrid working arrangements to help you maintain a healthy work-life balance. Your well-being is our priority.

If you are passionate about data and eager to make a difference in the financial industry, ING is the place for you. Apply now and be part of a team that is shaping the future of banking through data.

Tribe Lending

Tribe Lending is part of ING Wholesale Banking Lending. Our goal is to become the best Wholesale Bank in Europe by 2026. WB Lending is one of ING’s main business lines, offering a suite of Lending products and services to WB customers. As Tribe Lending, we are on a Digital Transformation Journey to improve our customer and employee experience and digitize our processes to stay competitive and remain regulatory compliant.

This is a vacancy in the Loan Servicing Deal Intake & Administration area under the Collaterals squad.

Job Overview

Customer Journey Expert

The Customer Journey Expert (CJE) has end-to-end responsibility for the development, management, harmonisation and phasing out of software products and services with a view to achieving an optimum customer experience. The CJE works most of its time in a squad within ING's Agile organisation to achieve, together with other experts, the squad's mission.

A CJE is also a member of a Chapter where he or she works on its craftsmanship. In the chapter we will build and extend craftsmanship on Lending products, Customer Journey, Product development and collaboration with third party solutions providers.

Your key responsibilities:

As a Customer Journey Expert:

Provide detailed input for the development team and support the product owner in leading the development team on a daily basis;Translate customer wishes into clear business requirements;Design end-to-end processes for both the customer side, operations side and the technical data sideIdentify common and shared process functions and translates them to a (technical) solution together with the scrum team using a standard process architecture or frameworkResponsible for taking the features assigned to the team and implementation of the user stories required to realize these

Who are you?

You are an ambitious Customer Journey Expert who can add value based on his/her in depth knowledge about data exchange patterns and have a vison to further automate the client and employee journeys. You are passionate, bring new ideas, open to others suggestion and a great team player. You have good communication skills and open to learn new skills. You are on top of market trends and would be at ease talking about how technology as well as Lending is evolving.

Your education, experience and background:

Experience/affinity with Wholesale Banking Product Area(s) and/or Lending productsExperience in Collaterals business process (Retail and/or Wholesale Banking)Experience in handling collateral activities from front/back office, real estate finance, shipping, mortgages, lending operationsBachelor’s Degree and/or Master's degreeAt least 3-5 years working experience in a similar roleExcellent problem analysis and judgment skillsExperience with working in complex international environmentsCapable to be a (sparring) partner for the ING business lines and support functionsKnowledge and experience in the agile/scrum way of workingExcellent (English) verbal and written communication skills

Optional (system knowledge):

LoanIQPRODACommercial Loan Origination (CLO)

Requested competences:

Agile Way of WorkingStrong analytical skills and attention to detailGood organizational skills and ability to co-ordinate workProactive, flexible and result orientedAbility to operate individually but in a team as wellStrong interpersonal and communication skills