Full Time Contract Title: Business Analyst CRM Specialist Location: Hybrid Hato Rey, PR Length of Contract: Six Months (6) (with option to extend) Position Description: We are seeking a detail-oriented and analytical Business Analyst with expertise in Customer Relationship Management (CRM) systems to support our client. You will be responsible for understanding business needs, translating them into CRM requirements, and ensuring the effective use of the CRM to enhance customer experience and operational efficiency. Responsibilities: + Gather and document business requirements related to the client system and its integration with the CRM. + Analyze current CRM processes and identify areas for improvement. + Collaborate with stakeholders to design and implement CRM solutions that meet business needs. + Develop and maintain CRM documentation, including process flows and user guides. + Provide support and training to CRM users. + Participate in testing and validation of CRM enhancements and integrations. Qualifications: + Proven experience as a Business Analyst with a focus on CRM systems. + Understanding of CRM principles and best practices. + Strong analytical and problem-solving skills. + Excellent communication and interpersonal skills. + Ability to work independently and collaboratively. + Experience in the healthcare industry is a plus. + Experience working on CRM system-related projects (e.g., Salesforce, Microsoft Dynamics 365, HubSpot). Education + Bachelor's degree in Business Administration, Information Technology, or a related field with 3-5 years of experience in Business Analyst/CRM. Equal Opportunity Statement: RCM is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Pay Transparency: RCM believes in transparency and fairness in compensation. We are committed to providing our employees with competitive salaries that reflect their skills, experience, and contributions to our organization. As part of our commitment to pay transparency, we want to provide you with as much information as possible about our compensation practices. Disclaimer: This job posting is intended to describe the general nature and the level of the work to be performed. It is not intended to include every job duty and responsibility specific to the position. RCM reserves the right to amend and change responsibilities to meet business and organizational needs as necessary. About RCM: RCM is a leading provider of Business, IT, and Engineering Services to over 1,000 clients in the commercial marketplace. RCM partners with clients to define, implement and manage a broad range of technologies across multiple platforms, systems, and networks. Our broad geographic presence ensures that a proven and reliable tactical and strategic capability is available and deployable virtually everywhere in North America.