Position Summary

The goal of Business Analyst is to gain insights, which enables better operational/strategic decision making. Specifically, the gained insights enable the customer service team to reduce cost, minimize risk, increase profitability, enhance supplier relationships and increase customer satisfaction. Overall, this leads to increased business efficiency, and ultimately adds value to our shareholders.

Role and Responsibilities

Your tasks, you..Responsible for the timely and content aligned delivery of service information and metricsResponsible for the maintenance and development of existing service intelligence report portfolio including automated reports and SQL databasePerform ad hoc analyses in the entire subject area of customer serviceDevelop insights from raw data in the form of numbers, facts, metrics or data visualizationsTrain stakeholders (internal and external) in reportingBuild new reports with various software (Excel, Tableau, Power BI etc.)Support in service costs overview

Skills and Qualifications

Your Profile, you..have a higher education (FH/Uni/ETH or similar) in the field of business informaticsbring 2 years of professional experience in the same or similar functionhave a very good knowledge of Excel, Basic Tableau or Power BIhave a high IT affinity and enjoy working with large amounts of dataideally have knowledge in BEX Analyzerhave a good knowledge in Tableau / Power BIare fluent in English, German and / or Korean is a plushave a pronounced "hands-on mentality" and count analytical thinking among your strengths

What we offer you:

We are an innovative, future-orientated company that puts its employees first. We offer a dynamic, young and energetic working environment with attractive benefits, where you are welcome to contribute your ideas.

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