You belong at Coles Group where we look ahead, have a plan, and are up for the challenge. We learn and grow by taking career-defining opportunities and this one may just be your next.
About the team
Our Technology team is the backbone of the business, building and maintaining the information technology infrastructure that support Coles Group. As a part of the Technology team, you get the opportunity to work through complex, challenging, meaningful problems using large data sets and new technologies to expand your skills and experience.
Primary Objective
The Business Analyst drives and manages the review and analysis of the monitoring & observability business intentions, services, processes by identifying & eliminating inefficiencies in monitoring and automation pipelines, creating tailored engineering process for AI driven IT operations including process, controls, and tooling.
Key responsibilities will include:
The ability to scope, analyse, refine and deliver requirements into useable processes, stories and artifacts to enable successful delivery of projects and initiatives. Supporting complex projects spanning multiple business units and IT areas Understanding of retail eco-system, software development life cycles, development methodologies, usability and accessibility Take the lead for investigative work to determine business requirements and specify effective business processes, through improvements in information systems, information management, practices, procedures, and organisation change Accountability for the development and translation of business strategies providing technical and lT solutions to business problems Builds strong partnerships with multiple business stakeholders through one or more defined communication channels and/or stakeholder groups, acting as a single point of contact Analyze and optimize monitoring and automation pipelines to eliminate inefficiencies. Collaborate with technology and support teams to enhance the usability and capabilities of platforms like Splunk and ServiceNow. Develop tailored engineering processes for AI-driven IT operations, including processes, controls, and tooling. Use quantitative analysis to design and document automation workflows, leveraging data to improve operational outcomes. Facilitate seamless integration between monitoring tools, ServiceNow modules, and other systems. Support the deployment of containerized solutions in cloud environments (Azure, AWS, GCP). Maintain documentation and knowledge bases to ensure continuity and streamlined processes.
Good things you’ll need
ITIL Certification. Experience with containerized environments and observability tools. Hands-on experience improving workflows with data-driven insights.
Take your next step into something bigger, apply now
With us it’s not about the discounts (although you do get those), it’s about joining a team where your wellbeing and professional development is invested in and celebrating your contributions is the norm. And because everyone leads unique lives, we offer flexible work including work from home, additional leave and parental leave entitlements.
We’re continuing to build a gender equitable team, and a culture that’s just as diverse, inclusive and welcoming as the communities we serve. We encourage applications from people of all ages, cultures (including Aboriginal and Torres Strait Islander peoples), abilities, sexual orientation and gender identities.
We’re happy to adjust our recruitment process to support candidates with disability. Find out more in the ‘Our Recruitment Process’ section of our careers site.
Job ID: 138306
Employment Type: Full time
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