Our Client, a Public Utilities company, is looking for a Business Analyst I for their DePere, WI / Louisville, KY/Hybrid location. Responsibilities: + Provide business function support in various power delivery settings. + High school diploma with minimum of 5 years experience in specific area of expertise. + Familiarity with power companies a plus. + Provide clerical and some administrative support. + Utilize PC and mainframe applications, such as Microsoft Office, People Soft, Time, EERS, and PassPort proficiently. Develop customized reports provided by integrated systems, including Passport, PeopleSoft, Impromptu, etc, and MS Office applications. + Use oral and written skills to present information. + Candidate will be providing customer service to Gas utility customers via email, phone and chat. Requirements: + Experience in Customer Service is a must. + Energy/Utility experience would be nice-to-have. + Looking for someone with a great personality and demonstrated ability to provide great customer service. + Candidate will need to be willing/able to learn a great deal, so a quick and eager learner is imperative. + Need to be have strong customer service aptitude and a desire to help + If they have Natural Gas experience, that would be a plus, but not required + Ability to use Excel, Word, Outlook; experience in SalesForce could be helpful + Experience: at least 2 years, but ideally 5 years Why Should You Apply? + Health Benefits + Referral Program + Excellent growth and advancement opportunities As an equal opportunity employer, ICONMA provides an employment environment that supports and encourages the abilities of all persons without regard to race, color, religion, gender, sexual orientation, gender identity or express, ethnicity, national origin, age, disability status, political affiliation, genetics, marital status, protected veteran status, or any other characteristic protected by federal, state, or local laws.