Overview Medxcel is here to lead the transformation of healthcare facilities management by incorporating a new approach to providing services. Created by healthcare, for healthcare, we have a dedicated focus on our people and customers, as well as providing tools, processes, support resources, data analytics and insource strategies that drive results. The Senior Business Analyst provides strategic business analysis services to business partners. The focus of this position is to work closely with the business units to gain in-depth understanding of customers business strategy, processes, services, roadmap, and the context in which the business operates. This role will be key to understanding the documenting capabilities needed to address business challenges. This position is located at Medxcel Central Office- Indianapolis, IN. Responsibilities Support and align efforts to meet customer and business needs. Manage customer relationships and expectations by developing a communication process to keep others up to date on project results. Stay current with customer needs and strategies; utilizing formal and informal written communication methods (for example, emails, newsletters, PowerPoint presentations, executive updates, task lists, updates) to communicate updates and findings; and facilitating project meetings and presentations to all types of diverse audiences (for example, senior management, Customers, technical staff). Provide leadership to team members and peers by collaborating with others; articulating ideas and viewpoints to senior management, peers, and others; identifying and initiating projects. Identify, create, and facilitate process design changes by conducting business and systems process analysis and design at a complex level; focusing on quality improvement and data management; ensuring data is reliable and valid; developing process improvements or re-engineering and recommending elimination; integrating new systems and processes with existing ones; and partnering with internal and external customers to ensure systems and processes provided meet the long-term business strategies. Provide and support the implementation of business solutions by building relationships and partnerships with key stakeholders; identifying business needs; determining and carrying out necessary processes and practices; monitoring progress and results; recognizing and capitalizing on improvement opportunities; and adapting to competing demands, organizational changes, and new responsibilities. Provide project level analysis – producing required project analysis documentation (business requirements, scope matrix, use cases, sequence diagrams, future state proposals and other standard business analysis deliverables). Identify improvement opportunities (proactive and reactive). Elicit and clearly document business and systems requirements. Assess business process and system inefficiencies. Identify ways to increase adoption and customer satisfaction. Demonstrated fluency in business processes and process differentiation. Ability to analyze and synthesize business requirements, including recognizing patterns and conceptualizing processes. Understand and negotiate needs and expectations of multiple stakeholders. Serve as a liaison between Operations and IT to assist or gather business requirement needed for system modifications, enhancement and implementations. Meet with project teams regularly to review project deliverables and deadlines. Qualifications Education: Bachelor's degree in Business, Business Data Processing, Management Information Systems or related field or equivalent experience -required. License/Certification: Agile certification -preferred CCBA, CBAP or equivalent certification -preferred. Six Sigma, Lean or BABOK certification -preferred. Experience: Demonstrated Experience with MS Office Suite, Visio, and web technologies -required. 7+ years of related business project analyst experience -required. Working knowledge of Project Management methodologies (Agile, Scrum, Kanban, Waterfall) -required. Knowledge of diagramming techniques, writing user stories and writing use cases -required. 3 years meeting facilitation experience at a C-suite level and able to lead medium to large group sessions -required. Experience with Smartsheet and Azure Dev Ops -preferred. Experience in Facilities Management or Healthcare -preferred. Experience with Microsoft Dynamics platform -preferred. Knowledge, Skills and Abilities: Problem solving — identifies and resolves complex problems in a timely manner and gathers and analyses information skillfully. Planning/organizing —prioritizes and plans work activities, uses time efficiently and develops realistic action plans. Leadership in a complex, matrixed organization. Ability to Adapt –adapt quickly to changes in scope or direction and be flexible to adopting changes quickly. Excellent communication and interpersonal skills with ability to communicate and present to all levels of the organization, on the topics of technology, tools, and processes. Ability to deal effectively with diverse roles, backgrounds, and expectations. Project management skills including coordination, communication and adherence to budget and completion goals, prioritization, and troubleshooting. Ability to influence others and move toward a common vision or goal. Flexible and adaptable; able to work in ambiguous situations. #MFMCORP