**SUMMARY** Support Agile development activities across the Software Development Life Cycle (SDLC) for a Customer Relationship Management system. Support migration, integration, design & development, and sustainment of a cloud-based Software-as-a-Service (SaaS)-infrastructure, maximizing of Out-Of-the-Box (OOTB) features and functionalities for Navy HR adoption. **ESSENTIAL DUTIES & RESPONSIBILITIES** + Work closely with System Engineering, Solutions Architects, Software Developers, Test Engineers, Operations Team, and Product Owners to produce quality functional solutions while maintaining design integrity across all project phases. + Work with US Navy civilian and miliary customers to research system user profiles, analysis tasks, workflows, and user scenarios/performance requirements. + Facilitate requirements gathering sessions in a cross functional setting to support new capabilities and enhancements of existing features. + Map Salesforce capabilities, features and best practices against business and technical requirements. + Support requirements decomposition into user stories. + Responsible for managing working groups with military and civilian customers and producing outputs for Navy stakeholder approval. + Design Business Processes by analyzing stakeholder requirements; constructing business process models, workflow charts and diagrams; evaluating system capabilities; writing specifications/user stories. + Facilitates the creation of functional and technical diagrams and related artifacts. + Provide business and engineering expertise throughout each phase of the project, from planning to closeout identifying project milestones, phases, and elements, leading project teams. + Serve as backup ScrumMaster as needed to execute the Agile development process. + Perform research and analysis of applicable DoD and US Navy manpower management policies, instructions, and related communications. + Conduct analysis to maximize user experience of the system and usability testing to identify improvements. + Support software test planning by identifying testability requirements and supporting review of test cases and defects, as needed. + Coordinate the identification of requirements with customers, system assessment teams, test teams, etc. to ensure prioritization. + Provide input to planning and scheduling direction for project and release management. + Coordinate integration activities with integration/interface working group members, develop test plans for integration/interface testing, and produce test result reports and metrics collection. + Generate or provide input for new or existing documentation. + Maintain regular and punctual attendance. + Perform other duties as assigned. **SUPERVISORY RESPONSIBILITIES** None. **Job Requirements:** **MINIMUM QUALIFICATIONS** + Must have active IAT Level II certification (e.g., CompTIA Security+). + Must complete Salesforce Platform App Builder training and Trailhead training within two (2) months of the first day of employment. + A Technical degree with experience in Information Technology (IT), software design and development, or applicable US Navy training system experience. + Five plus (5+) years of combined relevant experience in IT systems, software development, curriculum development and/or military manpower management. + Direct experience in software development lifecycle with implementation experience. + Experience capturing requirements through business process modeling (BPM) following industry standards. + Experience with functional and/or technical aspects of enterprise commercial off the shelf software packages as well as custom developed software and applications. + Experience with business process analysis. + Experience with interface development. + Must have a Salesforce Certification or recently completed Salesforce Platform Developer I, Salesforce Platform App Builder, and Trailhead training. + Must have strong working knowledge of Microsoft Office products, including Outlook and Teams. + Must be skilled in data and spreadsheet analysis and presentation of information including graphic software such as PowerPoint and Visio. + Must be able to obtain and maintain a valid U.S. Secret security clearance (U.S. Citizenship required). **DESIRED QUALIFICATIONS & SKILLS** + Two (2) or more years’ experience as a Salesforce Business Analyst or other customer relationship management solutions preferred. + Salesforce Marketing Cloud experience a plus. + Certified Salesforce Administrator, Certified Salesforce Business Analyst or Platform App Builder preferred. + Strong computer skills including business solution software. + Must have analytical and conceptual thinking skills. + Must be able to read, write, and speak English fluently. + Must be able to work in a team environment and be able to work independently with little or no supervision, be exceedingly well organized, flexible. + Excellent communication and interpersonal skills. + Strong organizational skills and detail oriented. + Demonstrated ability to perform diverse duties while operating under time constraints. + Demonstrated accuracy and thoroughness; monitors own work to ensure quality. + Excellent customer service skills. + Basic understanding of Agile Development a plus. **WORK SCHEDULE** Full-Time. May be required to work additional hours as needed to complete assignment or project. **TRAINING REIMBURSEMENT AGREEMENT** Specialized training and certifications are required for this position. Training and exam costs will be provided by Katmai. Employees will be required to sign a Training Reimbursement Agreement that states that if unable to complete certifications within two months after employment starts, or if employment is terminated within the first year, all or a percentage of the training costs must be reimbursed. Details of this reimbursement agreement will be described in a separate document. **TRAVEL** The expected travel time is less than 10%. **DRIVING REQUIREMENTS** Must have or be able to attain a valid state driver’s license and be insurable on the company’s automobile insurance policy. Driving, with or without accommodation, may be required when traveling for training and/or short occasional amounts of local driving. The expected driving time is less than 25%. **WORK ENVIRONMENT** Work is expected to be remote; however, the company reserves the right to require onsite work. **PHYSICAL DEMANDS** Position consists of sitting for long periods of time, bending, stooping, crouching, and lifting weights up to 20 pounds. Frequently uses hands/fingers for manipulation of keyboard and mouse. It is Katmai’s business philosophy and practice to provide reasonable accommodations, according to applicable state and federal laws, to all qualified individuals with physical or mental disabilities. **COMPENSATION AND BENEFITS** **:** + Pay is $90,000 to $115,000 per year. + Eligible Benefits: Medical, Dental, Vision, Life & AD&D Insurance, Voluntary Disability Insurance (STD & LTD), Time Off Benefits (Paid & Unpaid), 401(k) Savings Plan with employer matching, FSA, EAP, and more. **_Compliance:_** _To be considered for this position, all applicants must apply on the company website,_ _https://katmaicorp.com/life-at-katmai/_ _We are a VEVRAA Federal Contractor_ _We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity or national origin, disability status, protected veteran status, marital status, familial status or any other characteristic protected by law._ _https://katmaicorp.com/life-at-katmai/#equal\_opportunity_ _Preference will be given to Ouzinkie Shareholders, Descendants of Shareholders and Spouses of Shareholders in accordance with Title 43 U.S. Code 1626(g) and Title 42 U.S. Code 2000e - 2(i)._ _Executive Order 11246, as amended, protects applicants and employees from discrimination based on inquiring about, disclosing, or discussing their compensation or the compensation of other applicants or employees._ **Requisition ID:** 3574