The Business Analyst specializes in understanding the needs of the business owners and translating them into technical specifications. This position will act as an interface to the business owners and technology departments, as well as implementing and supporting the Enterprise Applications within several core functional areas of the business: resort systems (gaming and hospitality), and administrative systems (human resources and finance).
The position involves analysis and presentation of information to business owners, including marketing, finance, slot operations, and human resources. It requires proficiency with developing requirements documents, knowledge of the business and strong communication skills. The position will also be responsible for the QA of any new or changes to the applications before they are released and deployed into the Production environment.
These initiatives will be done in accordance with department policies, procedures, and standards to support information systems development and maintenance.
Responsibilities Gather requirements using interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, use cases, scenarios, business analysis, task, and workflow analysisEvaluate information gathered from multiple sources, decompose high-level information into details, and distinguish user requests from the underlying true needsProactively communicate and collaborate with technical team and business owners to analyze information needs and functional requirements to deliver an effective solutionDevelop and document enterprise wide requirements and translate them into technical specificationsSuccessfully engage in multiple initiatives simultaneouslyDrive and challenge business units on their assumptions of how they will successfully execute their plansStrong analytical skills required, including a thorough understanding of how to interpret customer business needs and translate them into operational requirementsAnalyzes and interprets test data, maintains test records and documentsCoordinates receipt and installation of all software and hardware for testingDelivers tested software and/or hardware with documentation for further action in accordance with the Lab Operating Policy.Conducts testing and debugging of application software.Compiles implementation documentation through the combination of vendor supplied and internally developed documentation.Analyzes business needs and makes appropriate application software modifications.Tests application software modifications to ensure accuracy of changes.Works with key users to resolve application software problems and issues.Works with project team members to design, test and install application software modifications.Partake in the QA and release management of new and changes to applications through thorough testing, debugging and user acceptance before planning and executing deployment into ProductionProvide end user trainingProvide post implementation support and troubleshootingAnalyze problems and escalate issues in a timely manner for quick resolution.Excellent verbal and written communication skills and the ability to interact professionally with a diverse group, executives, managers, and subject matter expertsBe the liaison between the business units, technology teams and support teams.Works on multiple high priority projects concurrentlyMaintains and enhances technical skills through formal and on-the-job trainingResponds to and assists with other problem tickets as requiredPerforms other duties as assignedLives the Brand.This job description reflects the position’s essential functions; it does not encompass all of the tasks that may be assigned.
QualificationsEXPERIENCE, EDUCATION, AND CERTIFICATIONS
Casino gaming and/or hospitality background or experience preferred5-8 years related experience as business analyst or similar position5-8 years desired related experience in Casino Gaming Systems HR, Payroll, Finance Applications such as Infinium, iCIMS or other Applicant Tracking Systems, Kronos, Learning Management, and Self Service.Project Management/Coordination practices and techniquesProficiency in MS Office Suite (Word, PowerPoint, Visio, Excel, Outlook)Exceptional interpersonal and communication skills with the ability to deal with a diverse range of people, which includes the upper levels of corporate managementSelf-sufficient, requiring limited supervision over job knowledge, expectations and successful project completionAdhere to the Alcohol and Gaming Commission of Ontario, and other applicable municipal, provincial, and federal laws and regulations
SKILLS
Highly personable and able to communicate clearly and build strong relationship across business groups and with IT personnelAbility to translate business requirements to technical requirements to enable IT technical teamsStakeholder management, including department leaders, vendors and consultantsKnowledge managementStrong technical background
PHYSICAL DEMANDS
Duties and responsibilities are performed on the Casino Floor in a fast-paced, with constant exposure to general public and excessive noise.While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, talk or hear; and taste or smell. The employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus. Additional DetailsHard Rock International is an equal opportunity employer. We live our motto LOVE ALL – SERVE ALL, and strive to foster an inclusive workplace culture for every team member.
We are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act.
Please contact Human Resources at hrnotify@hrcottawa.com if you require accommodation at any time throughout the hire process.
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