Your Role

Requirements Gathering: Collaborate with various departments to gather, document, and analyze business requirements related to sales processes. 

Process Analysis and process mining: Evaluate existing sales processes to identify inefficiencies and recommend improvements. Use data-driven insights to support your recommendations. 

System Design: Work with Technical product owners to design and implement technology solutions that streamline sales processes, including CRM systems and customer frontend  applications.  

Data Analysis: Analyze sales data to identify trends, opportunities, and areas for improvement. Generate reports and dashboards to present findings to stakeholders. 

Stakeholder Communication: Facilitate communication between business stakeholders and IT to ensure alignment on project goals and timelines. 

Enablement: Enable business stakeholders with the e2e process understanding on consult on implications whenever changes on the process are foreseen. 

Project Management: Assist in managing projects related to sales process improvements, ensuring they are delivered on time and within budget. 

Quality Assurance: Conduct testing of new systems and processes to ensure they meet business requirements and function as intended. 

Your Profile

Education: Bachelor’s degree in Business Administration, Information Technology, or a related field. 

Experience: 3+ years of experience as a Business Analyst, preferably in a sales or marketing environment. 

Technical Skills: Proficiency in ERP and  CRM software (e.g. SAP S4/Hana and Salesforce), data analysis tools (e.g., Excel, PowerBI), and project management software. 

Analytical Skills: Strong analytical and problem-solving skills, with the ability to interpret complex data and make data-driven decisions. 

Communication Skills: Excellent verbal and written communication skills, with the ability to convey technical concepts to non-technical stakeholders. 

Team Player: Ability to work collaboratively in a team environment and manage multiple priorities. 

Preferred Qualifications

Experience with sales process automation and optimization. 

Knowledge of Agile methodologies and project management principles. 

Familiarity with data visualization tools and techniques. 

Your ZEISS Recruiting Team:

Ronan McHugh, Sayem Chowdhury