Job Summary

As a Business Analyst/Technical Writer, you will be responsible for creating and maintaining high-quality 
documentation for both functional and technical aspects of application/ platforms. You will work closely 
with solution architects, development leads, developers, product managers and other stakeholders to 
translate complex technical information into clear, concise and structure documentation. Your role will 
involve ensuring that documentation meets the needs of both technical and non-technical stakeholders, 
supporting solutioning, integration, ops and app/platform design discussion.

Key Responsibility

• Create, organise and maintain functional and technical documentation for platform, including 
architectural, functional flows, data flows, data/entity, micro services, etc.
• Collaborate with solution architects, development leads, developers, and other stakeholders to 
drive documentation discussion. 
• Translate complex technical concepts into clear, structured documentation that is accessible to 
both technical and non-technical audiences.
• Ensure consistency, accuracy, and completeness of documentation.
• Create and maintain templates and documentation standards to ensure consistency across projects 
and teams.
• Conduct regular reviews and updates of documentation based on changes.
• Work with cross-functional teams to ensure that all documentation aligns with the platform 
documentation.
• Facilitate knowledge transfer between development teams, business units, and end-users through 
detailed documentation

What we are looking for

Bachelor’s degree in Information Technology, Computer Science, Technical Communication, or 
a related field.
• At least 3 years of experience as a Technical Writer, Business Analyst, or a related role, with a 
focus on creating both technical and functional documentation.
• Understanding of software development lifecycle (SDLC) and familiarity with Agile 
methodologies.
• Ability to grasp complex technical concepts and translate them into easily understandable 
documents for various audiences.
• Experience with documentation tools such as Confluence, Jira, Excel or similar platforms.
• Knowledge of software systems, APIs, databases, and enterprise architectures.
• Strong organizational and communication skills, with a keen attention to detail.
• Proven ability to manage multiple documentation projects simultaneously and meet tight 
deadlines.

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