Line of Service

Internal Firm Services

Industry/Sector

Not Applicable

Specialism

IFS - Internal Firm Services - Other

Management Level

Senior Associate

Job Description & Summary

At PwC, our people in managed services focus on a variety of outsourced solutions and support clients across numerous functions. These individuals help organisations streamline their operations, reduce costs, and improve efficiency by managing key processes and functions on their behalf. They are skilled in project management, technology, and process optimization to deliver high-quality services to clients.

As a managed service delivery generalist at PwC, you will execute outsourced processes, such as client and customer interaction; data review, enrichment and processing; implementing and monitoring quality controls; and resolving escalations and queries.

Job Details

Job Summary:

What does this role aim to achieve in the firm/what impact does the role create 

The MI/Reporting Lead is responsible for overseeing the development, implementation, and management of management information systems and reporting frameworks that provide accurate and timely business insights. 

This role requires a strategic thinker with excellent analytical skills and a strong understanding of data management and reporting tools. The MI/Reporting Lead will collaborate with cross-functional teams within Managed Services to gather requirements, design reports, and deliver actionable insights that drive business performance.

Roles and Responsibilities:

Daily tasks and delivery expectation 

 

Management Information (MI) Systems:

Lead the design, development, and maintenance of MI systems to ensure they meet the evolving needs of the managed services business.

Oversee the collection, storage, and analysis of business data to provide meaningful insights.

Ensure the accuracy and reliability of data across all reporting systems.

Enable effective integration of Managed Services MI with the broader firm’s systems

 

Reporting:

Develop and manage a comprehensive reporting framework that includes dashboards, regular reports, and ad-hoc analyses.

Translate complex data into clear and actionable insights for senior management and key stakeholders.

Ensure timely and accurate delivery of reports to meet business requirements.

 

Data Analysis:

Conduct in-depth analysis of business data to identify trends, patterns, and areas for improvement.

Support decision-making processes by providing data-driven insights and recommendations.

Work closely with key Managed Services stakeholders to understand their data needs and provide tailored reporting solutions.

 

Team Leadership:

Capacity to work in a lean structure and grow a team

Foster a culture of continuous improvement, encouraging innovation in data management and reporting processes.

Collaborate with IT and other departments to ensure data infrastructure supports business needs.

 

Stakeholder Management:

Liaise with senior management and other stakeholders to understand their reporting requirements and deliver solutions that meet their needs.

Present insights and recommendations to senior leadership in a clear and concise manner.

 

Compliance and Governance:

Ensure all reporting processes comply with relevant regulations and company policies.

Maintain data security and confidentiality in all reporting activities.

Expected Skills:

Specific learned abilities or technical skills 

Proven experience in business intelligence, Power BI modeling, and maintenance and other reporting tools such as SQL, MS Office or similar.

Ability to liaise effectively with stakeholders and technical teams

Familiarity with data modeling and planning tools

Strong understanding of data management principles and best practices

Excellent communication and presentation skills

Ability to work under pressure and manage multiple projects simultaneously

 

Expected Competencies:

Values, behaviors & attitude

Strong analytical and problem-solving abilities

Excellent organizational skills and attention to detail

Ability to work independently and in a team environment

Excellent communication and documentation skills

Required Language Skills:

Proficient in written and spoken English. Arabic is a plus

Minimum Education and Specific Qualification: Bachelor’s degree 

Years of Experience:

5-7 years of experience in MI, business intelligence, or reporting roles for a large international organisation.

Education (if blank, degree and/or field of study not specified)

Degrees/Field of Study required:

Degrees/Field of Study preferred:

Certifications (if blank, certifications not specified)

Required Skills

Optional Skills

Accepting Feedback, Accepting Feedback, Active Listening, Analytical Thinking, Business Process Outsourcing, Claims Performance Management, Communication, Complaint Management, Compliance Auditing, Compliance Review, Contract Review, Corrective Actions, Creativity, Customer Data Management (CDM), Customer Due Diligence, Customer Handling, Data Entry, Data Quality, Data Quality Assessment, Delivery Excellence, Embracing Change, Emotional Regulation, Empathy, Inclusion, Intellectual Curiosity {+ 20 more}

Desired Languages (If blank, desired languages not specified)

Travel Requirements

Not Specified

Available for Work Visa Sponsorship?

Yes

Government Clearance Required?

No

Job Posting End Date