As a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries. Some 20,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology.

Job Description

Business Analyst Production Support

Job Description

Company Overview

SS&C is a global provider of investment and financial services and software for the financial services and healthcare industries. Named to Fortune 1000 list as top U.S. company based on revenue, SS&C is headquartered in Windsor, Connecticut and has 20,000+ employees in over 90 offices in 35 countries. Some 18,000 financial services and healthcare organizations, from the world's largest institutions to local firms, manage and account for their investments using SS&C's products and services.

Reports to:

Delivery Lead / Scrum Master Production Support

Opportunity snapshot:

The successful candidate will perform a Business Analyst role in the Production Support working alongside the Senior Business analyst, client business analysts, Technical lead and solution architects in order to effectively perform, as well as oversee analysis and design techniques to solve complex business issues.

Direct reports:

Not applicable

Key responsibilities:Substantial recent experience in complex business system analysis and issue resolution.Provide support to business stakeholders to manage and resolve system defects.Identify and resolve production issues in conjunction with developers, testers and business stakeholders.Perform data analysis on member accounts, transactions, fees, and compliance reporting, ensuring data integrity and accuracy in superannuation systems.Support UAT (User Acceptance Testing) by defining test scenarios, validating test cases, and ensuring solutions meet business and regulatory requirements.

 Exposure to system enhancements and implementations by defining user stories, supporting configuration, and providing subject matter expertise on superannuation platforms.Exposure in solution analysis techniques including User Stories, Use Cases, BPMN 2.0, UML Modelling Diagrams, User Interface Design, Domain Modelling, Logical data modelling and Business Rules modellingExposure to Requirement Traceability and change management processes.Understanding of IT systems, databases and infrastructure including complex system architectures involving the integration of multiple systems (including third parties)Microsoft Office Applications (Word, Excel, Visio, Access)Working understanding of requirement management tools (JIRA, Confluence)

Domain Knowledge

Domain knowledge in one or more the following areas will assist a Senior Business Analyst in the role.

Defined Contribution and Defined Benefit Plans Funds managementAnnuity and Pension ProductsPersonal wealth investments such as Unit Trust and Managed FundsPlatform/Wrap Account Products which enable an investor to hold assets across multiple managers and trade directly with the share market.

Underlying CompetenciesAnalytical Thinking and problem SolvingGenerates useful and creative ideas for self and othersApplies new ideas to solve existing complex problemsPros and cons of all options are clearly communicated to stakeholdersUses multiple style to communicate informationUses a sound problem solving frameworkCommunicates organisation wide impacts of changeCan work comfortably with abstract conceptsCan identify opportunities for improvement through modelling and analysisBehavioral CharacteristicsFacilitates decision making for othersCan identify and draw out conflicts of interestTakes full accountability for own and team's workSeen as open and honestHas predictable and reliable plans for self and othersStakeholders see the BA as part of their teamRole models adaptability to changeReviews change and evaluates effectivenessCommunication Skills    Effectively presents information to get buy inAchieves challenging outcomes through communication skillsStrong personal brand as a clear communicatorDemonstrates listening through playback or actionsInteraction SkillsExperienced facilitator with exceptional stakeholder management skillsCan inspire and influence othersCan create a compelling vision of the future stateRegularly and successfully coaches othersTools and TechnologyDetermines the toolset for a project / programTeaches others the tools required

Unless explicitly requested or approached by SS&C Technologies, Inc. or any of its affiliated companies, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services.

SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.