At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone.

It’s about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030.

And to get there, we need ambitious people who believe in playing an important part in shaping that future. People seeking unmatched career and personal growth opportunities, who are driven to work with, and learn from some of the most inspiring and supportive leaders in the business.

Sound like you? Then read on.

About the Role

Business Analyst role for Operations function, to be specific under Policy Owner Service/Policy Servicing team.

Roles and responsibilities

 To deliver all activities related to the facilitating and creation of accurate and clear User Requirements for all Digital system enhancements / projects / new products / production incidents related to the Customer Experience Division.To deliver all activities related to the User Acceptance Testing (UAT) management of all Digital system enhancements/ projects/ new products/ production incidents related to the Customer Experience Division.To lead/ project manage end-to-end activities for small scale Digital projects, which involve system enhancements and/or business process changes within Customer Experience Division only. To streamline existing Digital processes to be more simplified and standardized across the business channels within Customer Experience Division.

Job Requirements:

Bachelor’s Degree in related disciplineMinimum 3 - 5 years working experience as business analyst position; preferably policy servicing departmentGood command of English (both written and oral)Good presentation and interpersonal skillsPossess good problem-solving and analytical skillsAble to work independentlyProficient in using JIRA, Confluence and Microsoft Office applicationsResults driven and customer-oriented mindset

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.