Build scalable products/solutions which will result in defect reduction leading to customer contacts & returns and enhance the customer experience in Amazon.
- Analyze data and is responsible for highlighting gaps, recommending solutions, driving/influencing inter-function decisions.
- Use SQL and Tableau/QuickSight to generate insights, analyze opportunities, identify patterns and implement proactive solutions.
- Identify root causes for returns, customer contacts & work with WW Subject Matter experts and Tech teams to work on implementing Corrective-Preventive Action and and identify opportunities for Automation.
- Excellent Internal/External Stakeholder Management

Key job responsibilities
Build scalable products/solutions which will result in defect reduction leading to customer contacts & returns and enhance the customer experience in Amazon.
- Analyze data and is responsible for highlighting gaps, recommending solutions, driving/influencing inter-function decisions.
- Use SQL and Tableau/QuickSight to generate insights, analyze opportunities, identify patterns and implement proactive solutions.
- Identify root causes for returns, customer contacts & work with WW Subject Matter experts and Tech teams to work on implementing Corrective-Preventive Action and and identify opportunities for Automation.
- Excellent Internal/External Stakeholder Management

About the team
As part of Retail Business Services (RBS) team, our vision is to enable Amazon to provide defect free and best of available products to its customers. We strive to offer seamless listing experience for our selling partners and a largest & best available selection with right product information for our customers. We ensure best buying and post buying experience to the customer by providing complete and correct information in the detail page. To accelerate and excel in our execution, we want to leverage scalable tech solutions and expand our programs globally.