“Sanitas is a global healthcare organization expanding across the United States. Our services include primary care, urgent care, nutrition, lab, diagnostic, health care education and resources for our patients. We strive to attract professionals who believe in our mission, vision and are dedicated to the service of our patients and their families creating a memorable experience through compassion, respect, and kindness.”

 

Job Summary

The Business Applications Administrator for the Contact Center provides administration and support for business applications, specializing in telephony platforms. They plan and undertake configuration and enhancement of business applications to meet business needs. Support users. This position assists with administrative or technical tasks on projects.

Essential Job Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Deliver projects as agreed with the coordinator to sustain or enhance business applications. Develop documentation for business applications and processes. Takes responsibility for business application service desk support requests. Identify, troubleshoot and resolve application problems encountered. Develop and implement system and application test plans and coordinate User Acceptance Testing for projects. License management, user provision and deprovision. Develop, validate, and implement changes to the CTI platform. Configure outbound calling strategies and dialing rules. On-call and after-hours support may be required on a programmed or rotational basis. Implement, maintain, and update IVR configurations. Proficient in IP Telephony and the integration of Enterprise data and Telecom Networks. Understand auto-dialer operations and concepts. Maintain technical currency through self-learning, knowledge transfer and formal training. Facilitate knowledge sharing amongst members within the information Systems team. Configure outbound calling strategies and dialing rules. Knowledge of IP protocol configurations in a Networked [Ethernet] environment. Perform all duties as assigned by the Manager.