Business Applications Analyst and Trainer IT Denver, Colorado Salary: USD 100000 - 120000 Annually Apply Description RK Company Overview As a second-generation, family-owned enterprise, RK Industries, LLC (RK) offers a diverse range of construction, manufacturing, advanced fabrication and building services. Led by Rick and Jon Kinning, RK represents seven distinct lines of business that work together to provide seamless project collaboration. Our exclusive building methodologies, accredited safety standards and professional execution allow us to turn our customers’ greatest concepts into reality. Position and Responsibilities Overview Support business teams operationally and functionally to ensure effective utilization of assigned systems based upon defined processes. Partnering with application stakeholders to serve as a primary contact for questions related to how the system works from both a business and technical perspective. Assist in creating tactical and long-term improvements for processes, application utilization as well as corresponding training. Hold standing and periodic training sessions. Primary Responsibilities: + Provide technical and functional support and training for corporate applications systems (Viewpoint Vista, IFS, Great Plains, Global Shop, etc.) + Implement and improve business processes and application utilization + Evaluate new updates, modules, and changes to meet business needs + Strong understanding of process and data-flow mapping to create detailed process maps + Participate in requirements prioritization, and arbitrate differences between application stakeholders and IT to create reliable schedules and processes + Manage changes to baseline requirements through effective application of change control processes and tools + Work with internal IT support and external vendors to ensure system functionality + Validates technology solutions quality assurance through contributions to test planning, documentation of test scripts, and execution of unit, system and integration testing. + Training & Documentation – train users on systems; create and define training plans; update and provide click-by-click documentation to users + Collaborate with business stakeholders and subject matter experts to develop course content and learning experiences, including on demand, highly interactive content for the learner based on the needs of the business. + Oversee aspects of the training programs including presentation materials, collateral, facilitator guides, content, job-aids, agendas, etc. + Conduct or facilitate both require and recommend training sessions. + Other duties as assigned. Qualifications + 3 - 5 years applications support in a corporate services environment with multiple integrations. + Significant understanding and experience with Construction, Manufacturing, Service, Finance, and Sales in support of ERP, CMS, and CRM business processes and systems. + Analytical skills, to critically evaluate gathered information from multiple sources, reconcile differing views, decompose high-level information into details, and abstract up from low- level information to a more general understanding, and distinguish user requests from the underlying true needs + Experience with the following applications is not required but are a plus: + IFS + Great Plains + SQL, SRRS, and Crystal Reporting + Articulate + Rise + ClickLearn + Modern Data Platform + Vendor management experience in coordinating incident resolutions, upgrades, customizations, and training. Skills: + Strong verbal, written, and presentation skills + Ability to solve complex business problems + B.S. or equivalent experience + Flexibility of hours may be need at times to meet corporate demands + Proven ability to collaborate to produce results and work well in team situations + Viewpoint Vista experience preferred Company Benefits + Comprehensive medical plans with HSA and FSA options for you and your family. + Generous 401(k) plan with immediate company match – 100% vested. + Dental and vision insurance for your well-being. + Short-term and long-term disability plans available after one year. + Company provided life insurance and AD&D with options for supplemental buy-ups. + Enjoy paid time off and holidays. + Get paid weekly for your convenience. In-house Programs + Elevate your skills with career development training at RK University. + Unlock discounts on essential products and services like phones, internet and work apparel. + Participate in fun company and team-building events. + Make a difference with volunteering opportunities. Partnership Programs + Access confidential counseling for personal issues and financial advice. + Enjoy exclusive discounts on entertainment, including amusement park tickets and restaurant specials. Safety is Our Top Priority + Comply with all company policies and procedures. + All employees are accountable for safety and health and are empowered to stop work if an unsafe condition is present. Employees should immediately notify their supervisor so that the hazard may be corrected. + RK Mechanical employees and subcontractors are required to implement and maintain all safety and health systems practices including the training requirements of RK Mechanical Orientation, shop specific orientation, CPR/First Aid/AED/Bloodborne Pathogens, Hazard Identification and Reporting, and OSHA 10. Why RK is a Great Place to Work At RK, we take immense pride in our diverse business units, each specializing in delivering exceptional projects, products and services to our customers. What sets us apart is our unique ability to integrate these services, providing comprehensive solutions and offering our employees ample opportunities for growth and learning across different businesses. + RK Mechanical: commercial and industrial plumbing, mechanical, process and HVAC contracting. + RK Steel: custom fabrication and manufacturing of structural steel and miscellaneous metals for various industries. + RK Electrical: commercial and industrial electrical contracting and service. + RK Water: groundwater dewatering and remediation, facilities water treatment and custom fabrication. + RK Service: commercial and industrial building and maintenance services. + RK Energy: custom fabrication for various industries requiring ASME and modular skidded solutions. + RK Mission Critical: design and manufacturing for off-site constructed modular solutions. Our commitment to excellence has been recognized with numerous awards for our outstanding performance and contributions, including high rankings in various categories from the Denver Business Journal and ABC’s Top Performers by Market, illustrating our broad expertise. We’ve been consistently recognized as a top private company and a leading employer by ColoradoBiz Magazine , and we're proud of our long-standing position as number one in the Top 50 Family-Owned Companies since 2011. Our strong commitment to safety, wellness and employee development has earned us prestigious accolades: + ABC Step Awards + ACCA Award Member + AGC Safety Utah + American Heart Association Fit-Friendly Worksite Award + Wellness Workdays and Harvard Medical School Best Wellness Employer Certification + Colorado Workforce Development Council Excellence in Apprenticeship Award + Business Experiential Learning Commission Colorado Apprentice Award In addition to our engagement with the community, we have been acknowledged in: + Denver Business Journal Corporate Philanthropy rankings + Named among The Civic 50 Colorado as one of the most community-minded companies Each of our business units has its own impressive list of awards and recognitions, such as: + Engineering News Record Top 20 Firms in Steel Erection + ABC Excellence in Construction Awards + AGC Awards for Construction Excellence + Xcel Energy Top Trade Partner in Energy Efficiency + USGBC LEED Program Member + IECRM Annual Summit Awards + MFG Magazine Colorado Manufacturing Awards We also adhere to rigorous quality standards and accreditations, including: + ISO 9001:2015 + ISO 14001:2015 + ISO 45001:2018 + AISC certifications As a new member of our team, you’ll be joining a company that’s not just award-winning but is also consistently striving to exceed expectations and deliver excellence in all we do. Become an essential part of our thriving and dynamic team, where your contributions will drive our continued success. RK Industries, LLC is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law