Job Description:
Ensure that all processes are executed appropriately and in a timely manner
Continuously looks for improvements in operational processes
Assist in managing the workload and ensuring coverage in the event of unexpected absences
Serves as first point of escalation and as technical resource to the team
Attend and/or lead recurring service calls, business reviews and project de-briefs for assigned customers
Performs other duties as assigned by manager
Actively participate in the resolution of day-to-day issues that arise, including problems with customers, third parties and internal team
Qualifications:
Knowledge of US and Canadian payrolls required
3 or more years UKGPro experience including advanced SQL and BI Skills
Proficient using the Microsoft Office Suite software, Outlook, Word and Excel
Ability to collaborate effectively with a diverse group of individuals at all organizational levels.
Excellent written and oral communication skills
Strong organizational, problem-solving, analytical skills, manage priorities
Strong interpersonal skills