At First Quantum, we free the talent of our people by taking a very different approach which is underpinned by a very different, very definite culture – the “First Quantum Way”.

Working with us is not like working anywhere else, which is why we recruit people who will take a bolder, smarter approach to spot opportunities, solve problems and deliver results.

Our culture is all about encouraging you to think independently and to challenge convention to deliver the best result. That’s how we continue to achieve extraordinary things in extraordinary locations.

Job description:

Job title: Business Applications Support Lead

Site: Kansanshi Mining Plc.

Department: IT & Digital

Section: Business Applications Support

Position reports to: Superintendent – Business Applications & Project Delivery

Direct reports: Application Support Specialists, Operations Systems Support Specialist

PURPOSE

Manage the business applications support function and ensures that policies and strategies are applied to efficiently support the life cycle of business applications including application installation, rationalization, support, maintenance and provision of training to end users. Responsible for support and system administration of CSR, Human Resources, Health, Safety, Environment, Training, Mining, Survey, Geology and other Operational off-the-shelf and custom developed applications.

KEY RESPONSIBILITIES

Managing the end-to-end process of selecting, deploying, support, maintenance and decommissioning of business applicationsComply with established processes and procedures such as, configuration management and package maintenanceResponsible for planning application system upgrades, installation of new releases, and migration to new systemsStaying up to date with business applications used across the organizationManage the application inventory across the site including software contractsCoordinating and managing business application team to provide a support that aligns with IT & Digital SLAsOverseeing the change management process in implementing updates, improvements, and ensuring data security to business applicationsDeveloping and managing knowledge base and e-learning for use of business applications.Conducting regular internal audits on application usage and identifying opportunities for improvement

QUALIFICATIONS

Bachelor’s degree in engineering, computer science, information systems, data science etc.Masters will be an added Advantage.

EXPERIENCE

Minimum 5 years of related experience in technology / digital leadership rolesBusiness relationship certifications such as ITIL v4, BRMP (Business Relationship Management Professional), and CBRM (Certified Business Relationship Management)Python, Microsoft Power Apps, Microsoft Azure Data ServicesMember of ICTAZ or EIZ

BEHAVIOURAL TRAITS

Effective communicationAbility to influence managers and employeesAbility to demonstrate leadershipCritical thinkingConflict managementProblem solving skillsAbility to work in pressured and deadline-driven operating environmentDetail-orientated with the technical aptitude and ability to perform tasks accurately and comprehensivelyExpert in multi-tasking, time management and planning of workExcellent presentation skills

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