Overview About Us Full Potential Solutions (FPS) is a global product and services company headquartered in the US. We help contact centers around the world better engage with their customers by combining our deep domain expertise with cutting-edge technology. Our AI-enabled, cloud-scalable analytics products enhance the end-to-end customer journey via omnichannel engagement (voice, email, SMS, chat, and conversational AI) and optimize agent performance. Our offices are spread across the US, Colombia, India and the Philippines. Some exciting initiatives we are working on are: Design, develop and deploy unique omnichannel customer experiences on top of Amazon Connect, including developing proprietary tools and services to extend the Connect platform Developing a comprehensive Data, Analytics, and Reporting platform to integrate, measure, and analyze millions of daily customer interactions/metrics across all our clients Designing and developing fantastic user experiences across data visualization and analytics in the customer engagement/contact center industry Developing standardized AI/ML models to optimize customer engagement and agent performance using various Python frameworks and AWS services (Transcribe, Comprehend, Sagemaker, etc.) Building web/mobile apps to improve agent/manager performance across thousands of agents (metrics, gamification, collaboration) Deploying cutting-edge, tech-enablement services using the AWS ecosystem, including microservices and serverless architecture, CI/CD pipelines, event notification services, search services, multi-tenant architecture and lots more. We are Senior Analyst for the BAS department who will assist in the Sarbanes-Oxley compliance program management, as well as perform additional risk-based financial and operational audit and advisory activities. The position, will report to and work closely with the Senior and Manager of Financial Assurance & Compliance. The position provides a unique combination of both the SOX compliance and SOX assurance roles by combining the 2nd and 3rd lines of defense into one independent advisory role. This offers the opportunity to not only support the SOX testing program to provide independent assurance, but also perform other operational audits. Responsibilities • Perform SOX compliance testing procedures (Round 1: May – July and Round 2: September – November) • Assist with adhoc transaction testing throughout the year • Download and organize supporting files from various systems (Siebel, SalesForce, Cadency, etc.) • Rollforward testing templates and SharePoint folders for each round of testing • Assist in adhoc administrative tasks as needed • Conduct work in an efficient and effective manner, monitoring and communicating adherence to project timelines Qualifications • Strong SOX experience along with strong audit, accounting, financial process, risk and control knowledge and experience beyond SOX • Ability to work in a fast moving, global, complex company environment, to easily adapt between working independently or collaboratively on a team, to be effective in new situations, and to work comfortably in ambiguity on unstructured projects and in a multi-tasking environment • Team player focused on team cohesion and success; adept at building relationships across various geographies and cross-functionally; willingness and ability to lead projects as well as participate as member of project team • Excellent interpersonal and communication skills (both written and verbal) and ability to effect change through collaboration, professionalism, trust, credibility and influence • Strong analytical skills with ability to quickly evaluate issues, determine root causes, and creatively solve complex problems in a solutions-oriented environment • Commitment to quality and continuous improvement mindset • Self-motivated, flexible, proactive, rapid learner and responsive; possesses passion, energy, enthusiasm to drive results; action oriented; views challenges as opportunities; tenacious and focused • Experience with the following systems is a plus: Oracle Cloud, Hyperion (PBCS), Siebel CRM & UCM, Workday, SingleView, Salesforce.com, RevPro, Coupa, Power BI, Tableau, and Vertex • Minimum 2 years of experience including SOX/audit experience; Big 4 or national audit firm experience and/or related industry experience at a multi-national public company is preferred • Knowledge of US GAAP, SEC Guidance, PCAOB standards and COSO 2013 required • CPA strongly preferred; additional relevant professional certifications a plus (CIA, CISA, CRMA, etc.) • Bachelor’s degree in Accounting or Finance; Advanced degree (MBA or MS) is a plus