**Introduction** We're IBM, a leading provider of business automation solutions that empower organizations to make data-driven decisions. Our cutting-edge products leverage Artificial Intelligence (AI) and Machine Learning (ML) to automate complex processes, improve efficiency, and drive innovation. **Your role and responsibilities** We're seeking an experienced Technical Engineer to join our Customer-Facing Team, where you'll play a crucial role in ensuring the success of our customers planning or utilizing business automation solutions build using IBM Business Automation products that harness the power of AI. As a Technical Engineer, you'll collaborate with cross-functional teams to design, develop, and deploy products that meet the evolving needs of our customers. **Key Responsibilities:** * Develop and maintain technical documentation for business automation solutions, including product best practices and implementation guides. * Collaborate with the Product Development Team to design and implement AI-powered features and functionalities in our products. * Work closely with the Customer Success Team to understand customer pain points, provide technical guidance, and ensure seamless onboarding and support of our products. * Develop and maintain relationships with key stakeholders, including customers, partners, and internal teams. * Identify opportunities for product improvement and technical optimization through data analysis and feedback from customers and internal sources. * Host technical enablement events and focused workshops, both face-to-face and virtual, aimed at enabling business partners and customers expose the value of IBM Business Automation products and solutions to our customers’ business. **Required technical and professional expertise** * Experience with business automation platforms, such as workflow engines, integration tools, or orchestration software. * Familiarity with cloud-based technologies, including IBM, AWS, Azure, or Google Cloud Platform. * Excellent problem-solving skills, with the ability to think critically and creatively. * Strong presentation skills with ability to present complex technical concepts to c-suite and technical engineers alike * Strong expertise in one or more programming languages (e.g. Python, Java, JavaScript) * Strong understanding of data structures, algorithms, and software design patterns. **Preferred technical and professional experience** * Experience with IBM Business Automation software (e.g. Business Automation Workflow, Automation Decision Services, Enterprise Content Management) and orchestration tools (e.g. watsonx Orchestrate) * Experience with containerization (e.g. Docker) and orchestration tools (e.g. RedHat Openshift or Kubernetes). * Experience in AI, Machine Learning, or related fields