Pay Rate: $55 Location: Toronto ON Job Type: Contract Our client, a major financial institution in Canada is looking to hire a Business Consultant for a 12-month contract. This role is hybrid with 2 days a week in downtown Toronto. Identify, plan, and execute strategic initiatives, programs, and projects that directly improve the performance and efficiency of Mobile Advice and Retail Distribution channels. Utilize Process Improvement methodologies to analyze current processes and identify areas for enhancement, resulting in increased operational efficiency and improved customer experience. Serve as a Subject Matter Expert (SME) on project teams, providing insights and guidance to develop and implement programs aimed at optimizing end-to-end processes and technology. Apply Change Management methodologies to support and manage business changes, ensuring smooth transitions and minimal disruption to daily operations. Build and maintain strategic partnerships with internal and external stakeholders, including Front-line, Risk, Product, and other business partners, to ensure alignment and successful project outcomes. Conduct research and analysis to identify opportunities for improving the sales customer experience, contributing to the development and execution of the channel strategy and roadmap. Continuously monitor the performance of processes and services, identifying deficiencies and areas for improvement to enhance efficiency, cost-effectiveness, and profitability. Participate in and facilitate internal and external client meetings at various levels, ensuring clear communication and collaboration among all stakeholders involved in projects and initiatives.
Must have skills: Degree/diploma in Engineering, Business, Information Systems, Accounting and/or equivalent work experience. Minimum 5 years' experience with Process Improvement Methodologies/ strategy preferably in banking/ consulting Experience in technology and business process troubleshooting. Knowledge of customer segmentation strategies and implications for the customer, employee experience and profitability. Knowledge of approaches, tools and techniques for recognizing, anticipating and resolving organizational, operational or process problems. Strong Word, PPT and Excel skills.
Nice-To-Have Skills: Banking experience especially within Retail Banking * strong nice to have Consulting background *Strong nice-to-have Strategy or process experience *Strong nice to have Change management Experience Experience working with cross-functional teams Six-Sigma experience Sound knowledge of retail and business banking Visio process mapping experience). If you are qualified and interested in discussing this role in more detail, please submit your resume to priyanka2@ifgpr.com