We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today.
Working Arrangement
Hybrid
Job Description
The opportunity
As a strategic member of the Business Continuity Management Team within CIG, you will have a vital role of reducing risks to Manulife’s assets. You will accomplish this by leading the Business Continuity function for Canadian Division. The Business Continuity function provides critical support to all of Canadian division and is key to ensuring the success of our business. You will be a significant contributor, providing risk management consulting services to Canadian division.
Responsibilities
Support business continuity management framework and processes including the business impact analysis, recovery time and point objectives, single point of failure and critical path mapping reviews, and coordinate the testing of continuity strategiesManage automated notification tool (MIR3) to ensure data integrity and integrate with on-boarding and departure processes for HR and Procurement of employees, consultants and contractors on premisesEnsure Crisis Management, Crisis Communications, Enterprise BCMP, Infectious Disease Outbreak and Emergency Response plans are up to date and aligned to ensure effective response capabilitiesHelp ensure adequate BCPs and DRPs are valid and viable through regular testing and evidence is maintained to provide assurance of resilience for business continuity riskManage the due diligence review of Third Party BCM Evaluation Questionnaires for outsourced and key suppliers and report gaps/opportunities to the DirectorAssist the business in tracking and reporting on open action items related to lessons learned identified through testing, external events, and Internal Audit/external review findings; ensure adequacy of evidence to support closure of findingsHelp lead the analysis of refreshing enterprise BCM key risk indicators and work with Global BCM for approvalHelp gather reporting data required on state of preparedness for Quarterly/Annual reporting to CIO and Semi-Annually reporting to BCM Steering CommitteeWith business, monitor external events/environment & identify emerging risks related to business interruptionsDevelop BCM operating procedures as requiredAssist business in analyzing root causes of incidents, control gaps and development of sustainable mitigation action plansEnsure action plans are properly classified, reported, and tracked to completionAssist the business in tracking and reporting on open action items relating to KRIs, Compliance gaps, Internal Audit/external review findings, ensure adequacy of evidence to support closure of findingsEncourage an open environment for collaboration, risk identification, and remediation with business leadsSupport the Director in redeveloping risk metrics and KRI’s based on business incident outcomes, changing and emerging business needs, organizational needs or regulatory requirementsMaintain appropriate documentation, records and reports for review by auditors and regulators
What motivates you?
You obsess about customers, listen, engage and act for their benefit.You think big, with curiosity to discover ways to use your agile approach and enable business outcomes.You thrive in teams and enjoy getting things done together.You take ownership and build solutions, focusing on what matters.You do what is right, work with integrity and speak up.You share your humanity, helping us build a diverse and inclusive work environment for everyone.
What we are looking for
5 years of relevant business continuity management experienceProfessional certification(s) related to business continuity management such as ABCP/CBCPPost secondary diploma or degree in business, economics or equivalent is considered an assetStrong understanding of business continuity management principles and associated disciplines i.e. disaster recovery, incident management, information security, privacy and vendor managementAbility to facilitate and lead organization to resume critical business functions to acceptable business levels following a disruption and return to normal businessAbility in identifying, measuring, assessing, monitoring, analyzing and reporting operational risk managementA track record of delivering projects and initiatives through to completion
What can we offer you?
A competitive salary and benefits packages.A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.A focus on growing your career path with us.Flexible work policies and strong work-life balance.Professional development and leadership opportunities.Excellent proficiency with MS Office Suite and PowerPointMust be self-motivated, energetic and results-oriented and be committed to adding value to the organizationMust possess strong organizational skills and the ability to manage a range of tasks and issues simultaneously to a positive outcome and in a timely mannerParticipate fully as a team member, work effectively with teammates and contribute to a positive work environmentConsistently demonstrates and reinforces organizational values
Our commitment to you
Values-first culture
We lead with our Values every day and bring them to life together.Boundless opportunity
We create opportunities to learn and grow at every stage of your career.Continuous innovation
We invite you to help redefine the future of financial services.Delivering the promise of Diversity, Equity and Inclusion
We foster an inclusive workplace where everyone thrives.Championing Corporate Citizenship
We build a business that benefits all stakeholders and has a positive social and environmental impact.
About Manulife and John Hancock
Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2022, we had more than 40,000 employees, over 116,000 agents, and thousands of distribution partners, serving over 34 million customers. At the end of 2022, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, including total invested assets of $0.4 trillion (US $0.3 trillion), and segregated funds net assets of $0.3 trillion (US$0.3 trillion). We trade as ‘MFC’ on the Toronto, New York, and the Philippine stock exchanges, and under ‘945’ in Hong Kong.
Manulife is an Equal Opportunity Employer
At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.
It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com.