Business Control Manager - Global Payment Operations Business Risk and Controls Charlotte, North Carolina;Scranton, Pennsylvania **Job Description:** At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day. One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being. Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization. Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us! **Job Description:** This job is responsible for leading and executing on internal control discipline and operational excellence within a Line of Business (LOB) or Enterprise Control Function (ECF). Key responsibilities include executing LOB or ECF processes and tools to drive adherence to enterprise-wide standards. Job expectations include supporting the implementation of quality assurance and quality control processes within the LOB or ECF through ongoing monitoring and testing of controls, identifying issues and control improvements for remediation, and building out actions plans and milestones. **Line of Business Job Description:** The Global Payment Operations (GPO) organization delivers global wire transfers and ACH payments for internal and external bank clients and supports end-to-end payment execution and investigations for transactions initiated through various channels. The team also provides sanctions screening on transactions for multiple products, in accordance with policies established by the Global Economic Sanctions Compliance team. **Responsibilities:** + Leads the assessment of the design and effectiveness of the risk and control environment to support Global Payment Operations and ensure adherence to enterprise-wide standards + Performs monitoring and testing of controls, identifying issues and control improvements for remediation + Leads the implementation of optimized controls and enhanced Quality Assurance (QA) practices to support business continuity efforts + Manages the performance and productivity of team members that conduct quality inspection reviews + Ensures timely execution of QA activities including control execution, case management, and results reporting + Manages and reviews all operations front line unit responses for regulatory exams, internal audits, and other monitoring and inspection reviews + Ensures accuracy of data and that relevant information is captured for inspection metrics to support governance for dashboard reporting + Responsible for managing and leading audits, issues and regulatory exams, including coordinating responses with senior leaders for horizontal exams as well as represent BRC head in forums, SLT and exam preparation + Develop and manage the execution of deep dive assessments for Single Process Inventory across GPO, including the management of issue identified and execution of remediation plans resulting from those assessments + Develop and identify and retain talent for the Business Risk and Control (BRC) Function within GPO + Requires direct engagement with senior leadership within the organization and across the enterprise, providing executive visibility and opportunity for career progression **Required Qualifications:** + 5+ years of experience in the Audit, Compliance, or Risk function of a large financial services company with strong track record of success and demonstrated progression in complexity of assignments + Ability to work independently and self-manage even with multiple high priority competing tasks + Strong oral and written communication skills, including the ability to communicate effectively with leadership, Compliance, Risk, Audit, and Credit Review on a regular basis in a clear and concise manner + Effective project manager who can lead and execute with a positive, energetic attitude + Highly organized and detail oriented **Skills** : + Controls Management + Oral Communications + Risk Management + Stakeholder Management + Strategy Planning and Development + Continuous Improvement + Drives Engagement + Influence + Strategic Thinking + Talent Development + Data and Trend Analysis + Decision Making + Monitoring, Surveillance, and Testing + Problem Solving + Quality Assurance **Shift:** 1st shift (United States of America) **Hours Per Week:** 40 Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity and affirmative action, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates. To view the "Know your Rights" poster, CLICK HERE (https://u.go/0As7EN) . View the LA County Fair Chance Ordinance (https://dcba.lacounty.gov/wp-content/uploads/2024/08/FCOE-Official-Notice-Eng-Final-8.30.2024.pdf) . Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy (“Policy”) establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment. To view Bank of America’s Drug-free Workplace and Alcohol Policy, CLICK HERE . This communication provides information about certain Bank of America benefits. Receipt of this document does not automatically entitle you to benefits offered by Bank of America. Every effort has been made to ensure the accuracy of this communication. However, if there are discrepancies between this communication and the official plan documents, the plan documents will always govern. Bank of America retains the discretion to interpret the terms or language used in any of its communications according to the provisions contained in the plan documents. Bank of America also reserves the right to amend or terminate any benefit plan in its sole discretion at any time for any reason.