Company Description

Our Business Customer Support team collaborates and works closely with Business Development, Compliance, Customer Support, Engineering, Customer On-boarding, Operations and other product teams in order to make sure that Wise's business customers are provided with the best experience, solutions, and support.

Job Description

Compensation:

SGD 3,950 (Fixed) + RSUs 

Your mission: 

Communicating with Wise's business customers and helping them over the phone and via email whilst forming valuable, long-lasting relationships. 

Collaborating internally with operational and product teams to make sure that we are providing the best service and custom solutions for our business customers.

The role will give you the opportunity to:

Be a Problem Solver: With a customers-first mindset and empathy, enable a smooth customer experience for our business customers

Go above and beyond the call of duty: work with less supervision and solve complex problems by working with other teams

Grow through mentoring and side projects with other teams, developing your skills and figuring out how to have a big impact on our customers

Work with Empowerment - at Wise you get in what you put out so you’ll need to take the initiative when it comes to your career progression

Qualifications

Hold a Singaporean citizenship or permanent residency (please note we cannot support Visas for this role)

You have at least 2 years of Customer Support experience

You ideally have previous B2B customer support experience preferably in banking, internet, tech, and telecommunication industries, or international customer care centres

Previous experience in Customer Success, B2B Business Development or B2B sales is ideal

Your verbal and written English skills are excellent - Phone, emails, (and potentially) chat contacts are the main responsibility for this role, so clear communication in English is key, and we'll be evaluating yours all the way from your application through the end of the process

You’re flexible. Open to working days, evenings, public holidays, and weekend shifts. While your scheduling preferences are taken into consideration, the requirements can change based on our customers needs, so we can’t guarantee you your preferred shift and shifts can change over time

You’re organized. You’re methodical in your approach, with a solution-oriented mindset and the ability to multitask. Your lead will help you develop and remove blockers if they can, but they won’t stand over your shoulder, trusting you with the empowerment to meet and exceed your performance metrics and also deliver a great customer experience

You’re cool under pressure. You take charge in challenging situations and you keep your composure if things get tense – a fast-paced, ever-changing environment is where you thrive

You’re a team-player. You’re straight up and honest. You’re able to own up to your mistakes and you follow through when you say you will. Most importantly – you understand that having a great working culture is everyone’s responsibility, so you treat everyone with respect, you always give a helping hand, and you let our values guide you

You’re growth-oriented. You understand that an open feedback culture is there to help you grow. You crave information and love learning new things. You challenge ideas, not people. You see every challenge as a learning opportunity and you’re adaptable, learning new systems and processes quickly

You’re quick behind the keyboard, with a typing speed of at least 30 words-per-minute

You hustle. And hard.

 

 

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Additional Information

For everyone, everywhere. We're people building money without borders  — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.

We're proud to have a truly international team, and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.

If you want to find out more about what it's like to work at Wise visit Wise.Jobs.

Keep up to date with life at Wise by following us on LinkedIn and Instagram.