Position Title: Business Development and Customer Service Representative Report to: Franchise Business Owner Status: Part-time or Full-time, REMOTELocation: REMOTE for British Swim School of Gwinnett-Hall (MUST LIVE IN LOCAL BUFORD, GA MARKET OR NEARBY AREA)
As a business Development and Customer Service Representative with British Swim School of Gwinnett-Hall, you are responsible for answering phones, meeting enrollment targets using ethical tactics, delivering exceptional customer service, processing customer requests, setting up water safety presentations, and answering customers’ questions while making their experience personable and memorable. 

Knowledge, Skills, and Abilities:

Enthusiastic personality Strong sales and customer service skills Ability to maintain a positive attitude when speaking to customers Ability to adhere to a schedule, and follow policies and procedures of British Swim School  Competent with phone systems and appropriate computer programs Able to multi-task Ability to fluently speak English. Additional languages are a plus Satisfactory completion of Jack Rabbit (POS and Scheduling) and Call Center SkyPrep online training.
Roles and Responsibilities

Answer calls, manage online chat, and respond to emails  Make outbound calls as needed on leads like daycare centers, preschools, mother’s groups, etc in conjunction with marketing initiatives Manage and resolve customer issues and complaints Provide customers with product and service information Accurately enter new customer information into system Update existing customer information  Process payments, class changes, move-ups, orders, forms, and applications Identify and escalate priority issues Make follow-up and outbound calls as needed to follow up on leads Enters roll (attendance) sheets into JR Document all call information according to standard operating procedures Complete call logs  Produce call reports  Attend in person staff meetings as required Stay informed with current and upcoming events and promotions in the local marketplace
Qualifications:

Customer service and sales experience High School education or equivalent
Pay:

Commensurate with experience. Hourly with incentive opportunities.

Flexible work from home options available.

Compensation: $10.00 - $15.00 per hour

Each franchise location is independently owned and operated by a franchisee (franchise owner). Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to British Swim School Corporate.