POSITION TITLE:
Key Account Manager
DEPARTMENT:
Building Care
LOCATION :
Mumbai
ABOUT SOLENIS
Solenis is a leading global producer of specialty chemicals focused on partnering with water-intensive operations to solve complex water treatment, process improvement and hygiene challenges with advanced chemical and equipment solutions for consumer, industrial, institutional, food & beverage, and recreational pool and spa water markets.
The product portfolio of Solenis includes a broad array of water treatment chemistries, process aids, functional additives, and cleaners and disinfectants, as well as state-of-the-art monitoring and control systems. These technologies are used by customers to improve operational efficiencies, enhance product quality, protect plant assets, minimize environmental impact, and create cleaner and safer environments.
Headquartered in Wilmington, Delaware, USA, the company has 69 manufacturing facilities strategically located around the globe and employs a team of over 16,100 professionals in 130 countries across six continents. Solenis has been recognized as a Best Managed Company for 4 consecutive years and was named as 2024 Best Managed Company Gold Standard Winner.
Position Overview
The Key Account Manager will be responsible for developing and sustaining long-term relationships with major clients in the facility management sector. The role focuses on driving revenue growth, delivering tailored solutions, and ensuring customer satisfaction while collaborating with internal teams to meet business objectives.
Key Responsibilities
Account Management
Serve as the primary point of contact for key clients in Mumbai and surrounding regions.Build, nurture, and manage long-term client relationships by addressing needs and delivering exceptional service.Sales & Revenue Growth
Identify opportunities for upselling, cross-selling, and solution bundling across Diversey’s product and service portfolio.Develop and execute strategic account plans to achieve sales targets and revenue growth.Client Solutions & Service Delivery
Understand client-specific needs and deliver customized, value-driven solutions.Partner with internal teams to ensure timely, high-quality delivery of products and services.Market Intelligence
Monitor market trends, competitor activities, and customer insights to drive innovative strategies.Leverage data and feedback to support product development and refine sales approaches.Reporting & Forecasting
Maintain accurate records of account activities in CRM systems.Provide regular reports on account performance, sales forecasts, and customer satisfaction.Internal Collaboration
Work closely with operations, marketing, product, and customer service teams to ensure seamless project execution.Participate in training programs to remain up to date with Diversey’s product portfolio and sales tools.Negotiation & Contract Management
Lead contract negotiations and renewals, ensuring mutually beneficial agreements.Manage SLAs, commercial agreements, and other documentation with precision.Qualifications & Skills
Education:
Master’s degree in Business Administration, Sales, Marketing, or a related field.Experience:
10+ years of experience in account management, sales, or business development.Proven success in managing large, complex accounts in the cleaning chemicals, equipment, hygiene, or facility management sector.Strong track record of achieving revenue growth and client retention.Skills & Competencies:
Strong negotiation, influencing, and presentation skills.Exceptional relationship-building and client engagement capabilities.Ability to design and deliver tailored, solutions-based offerings.Analytical mindset with the ability to interpret data for decision-making.Proficiency in CRM systems and MS Office tools.Strong organizational and time management abilities.Key Attributes:
Proactive, self-driven, and target-oriented.Excellent communicator with strong interpersonal skills.Client-centric mindset with the ability to manage multiple stakeholders.Comfortable working in a fast-paced, dynamic, and results-driven environment.