Position Summary

Samsung is an amazing place to work full of endless opportunities, great people and an outstanding environment. As well as this, Samsung provides the opportunity to be a part of innovation that makes a real difference in the lives of millions of people worldwide and we are looking for great people to join our journey. Throughout our history we’ve taken on big challenges and we strive to be the very best at what we do. This spirit is the driving force that has made us a global leader and sustains our ambition to develop cutting-edge technologies that push the boundaries of what’s possible. Come and join us as we take on the next big challenges of the future.

Role and Responsibilities

It is the creativity and diversity of the people who work at Samsung that has made us one of the world’s most innovative companies, and our people continue to drive our innovation forward. We have a passion for what we do, and our work environment is open and collaborative which facilitates sharing of the unique knowledge and expertise that each individual brings. Samsung is a place where you can work with great people and your ideas can be brought to life in new products and solutions that are shaping the future of how we live.

Why join our team?

The eStore team is one of the fastest growing, rapidly changing areas of SEROM to work in. eStore is at the heart of everything Samsung does – whether it’s bringing Do What You Can’t to life for our customers, showcasing the launch of our latest products or driving sales through Samsung.com

2024 is a pivotal year for the eStore team. Online Sales are growing rapidly, and the team is expanding quickly to meet the needs of consumers, and ambitions of the wider business. We want to make Samsung.com the best place to experience everything Samsung has to offer online; whether that’s products, services and different benefits. With this growth, we are looking at other routes to expand, one of which is the EPP.

The EPP Manager will sit within the eStore team, which looks after Performance Marketing, Customer Relationship Management (CRM), Ecommerce and will be responsible for the experience on the EPP aligned to the eStore strategy/vision. They will report into our Head of eStore, to drive the EPP strategy and experience for all our product divisions from Mobile products to Home products.

What is the purpose of the role?

 eStore EPP Manager serve as a guardian of Samsung EPP sales on Samsung Romania and Bulgaria D2C channles.

In his/her role  is responsible for seting up short and long term sales and product strategy to sustainably grow and nurture Samsung EPP sales channels in line with HQ’s and EO’s directions. He/She needs to ensure that  all weekly-, monthly-, quarterly and yearly sales and profit KPI targets are achieved for all EPP channels. For the continuous improvement of our EPP operation, role owner must track and analyse online market trends and key consumer  behaviors in online field.

Key role and responsibilities

Execute sales strategy by identifying Business customer needs and selling the appropriate products and services to be sold online on designated .com platformsGrow Online B2B business through multiple marketing & sales techniques and touch points, conducting in person meetings, and partnering with vendors or manufacturesMaintain a targeted understanding of customers’ business showing the ability to establish customer needs, buying cycles, and creating strong relationships to effectively drive sales and repeat business through designated online channelsMeet or exceed annual sales top line revenue and margin goals as defined by managementAdhere to sales process including but not limited to pipeline development and accurate forecasting via internal toolsExecute regular Business Review Reports to Sales/Project Manager which will focus on past performance and expectations of current quarter, analysis of pipeline, key wins, and personal improvement goalsDevelop partnership network with Companies on the market to drive attachment and retention towards brand portfolio long-term through tailor made online offer and promotional activitiesClose cooperation with eStore team in setting up KPIs and aligning promotional activities on all levels i.e. Sales, Logistics, Performance Marketing, Platform Development and MaintenanceCreate and maintain relevant product mix for all EPP sitesCreate a clear pricing strategy with relevant promotional plans and maintain prices in system for all EPP sitesReport and analyse the competitors’ products, prices and marketing activities in relation of dedicated products, in order to enhance competitiveness

Skills and Qualifications

The ideal candidate will have a minimum of three years experience in digital marketing/ecommerce.Proven record of planning, managing ecommerce websites, delivering successful updates & campaigns.Demonstrate strong attention to detailsAnalytical with great problem-solving skills, delivering consumer-centric, data driven marketing activities at scale and speed.Outstanding communication & organisational skills enabling you to work effectively with stakeholders across our business as well as with external agencies.Demonstrable experience in managing Agency Partners, and ideally leading virtual teams/workstreams to deliver against a shared objective.

What do we need for this role?

We are looking for someone who is passionate about Consumers, Digital Marketing, Ecommerce and Strategy, and who ideally has experience working for a ecommerce website, who understands all the dynamics at play in a fast moving environment.

You will have demonstrable experience of having planned and executed large scale marketing campaigns to launch new products and offerings in a Digital environment. You will be able to clearly understand, implement and articulate Digital Strategy in a simple, engaging way – and excite internal stakeholders with continual improvements to our delivery with a customer-centric lens.

We would like somebody that puts the customer at the centre of their analysis to derive the best form of communications with a strong focus on data-driven techniques and attention to detail.

You will be a great team player with strong leadership qualities, high levels of commitment, aspiration and adaptability. You will have excellent stakeholder management skills, and be able to influence stakeholders across all levels of the business.

Key competencies should include:

A university degree in Business, MarketingA minimum of three years' experience working in an operational Ecommerce role and day to day management skills, with evidence of commercial success.Understanding of the Consumer Electronics / Technology consumer online experience.Demonstrable expertise of digital tools & techniques and developing creative solutionsProven project management / product owner skills - capable of delivering project plans, managing digital schedules across parallel projectsAbility to effectively manage agencies and to work in large cross functional teamsExperience with creating offers through online sales platforms and general understanding of communication funnels that drive resultsExperience working with a sales team in both Sales Enablement and Account-Based approach.Highly organized, with the ability to work on multiple projects at onceMotivated to stay up to date with innovations in subject area and in general developments in the eCommerce sell out propositionsPreviously involved in sales projects for e-commerce businesses

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