Description Are you looking to work in one of the most innovative and customer-centric e-commerce businesses on earth? Does joining a multicultural team of Localization specialists sound appealing to you? Do you have a passion for learning and developing yourself and others? Then consider joining the Translation Services Ops team, and help us contribute to expanding product selection across international platforms. The successful candidate is highly organized, must have the ability to communicate well and to manage multiple assignments and stakeholders simultaneously. They will have the demonstrated ability to respond effectively and efficiently while maintaining flexibility. They will possess the ability to complete a high volume of tasks with minimal guidance or supervision. They will be comfortable in finding solutions to make the best use of the technical tooling. They will be comfortable working in an international, fast-paced environment, where change and ambiguity are present as we constantly grow, improve and innovate. Key job responsibilities - Create plans and offers for customer localization teams - Create and analyze reports of localization data, to identify patterns and derive insights through large volumes of data around volume, quality, cost, turnaround time and productivity - Define use cases for automation features, conduct testing - Create roadmaps, coordinate peers on specific goals, update leadership with regular reports - Maintain functionalities of cross-team processes, such as rules and algorithms to randomize quality checks - Manage and drive improvement of TER-based metrics - Manage and drive improvement of customer-facing quotation workflows - Develop customer-based project plans and workflows; manage time, budget, resources and quality control - Manage localization projects end-to-end, working closely with language specialists, internal business partners, external vendors and other departments - Set up projects in proprietary CAT tool, resolve CAT-tool related client and vendor issues and address knowledge gaps - Collaborate with relevant stakeholders to resolve questions or conflicts related to terminology, language quality and workflow - Identify, communicate, and proactively mitigate project risks - Conduct post-mortem meetings and document project learnings - Write, edit, review and maintain localization process document A day in the life - Update your customers on status quo and next steps - Liaise with quality, capacity, workflow subject matter experts to solve problems or improve processes for your customers - Align with your peers on customer prioritization and common strategies - Work on cross-customer improvement programs - Report on the main KPIs - Address customer and stakeholders' question - Create and review short, medium and long term plans for your customers and programs - Train yourself and your peers, share knowledge About the team Our team is spread across 6 different countries in 3 continents, is highly skilled in localization program management, relies on continuous, efficient communication and on solid collaboration. Every team member focuses on volume deliveries while at the same time working on long-term improvement programs. Every team member is available to help others and relies on other's help. We are committed to working hard, having fun, making history. Basic Qualifications - Bachelor's degree - Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL - Experience in program or project management - Experience working cross functionally with tech and non-tech teams - Experience in defining and implementing process improvement initiatives using data and metrics - Experience defining program requirements and using data and metrics to determine improvements Preferred Qualifications - Experience in driving end to end delivery, and communicating results to senior leadership - Experience leading process improvements - Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization - Experience building processes, project management, and schedules Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. 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