BELGRADE, Hungary
7 days ago
Business effectiveness and Customer Operations Manager BuBaS/HU/CY

At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We give our best effort to our work, and we put people first. We’re looking for people who are determined to make life better for people around the world.

Job purpose

Enhance business data analytics and digital capabilities to deliver actionable insights, support timely and effective decision-making, and execute the agenda through data analytics.Expand data access and analytics to deliver real-time insights and measurement, embedding analytics and insights earlier in the product lifecycle.Managing a breadth of information sources to strategically develop, manage, and enhance our data processes

Key Responsibilities

Develop a deep understanding of Brand/Business Unit strategies, key decision points, and specific analytic needs.Execute advanced analytics, including predictive and prescriptive modeling, providing actionable business insights and tools  Upskill on advanced analytics capabilities, technology adoption, and establish strong connections across the AffiliatesLead the design and execution of analytic priorities, metric design, and manage local data purchasing processes including negotiations and vendor management.Identify opportunities to optimize, speed up, and automate operational processes to increase efficiency.Champion analytics and digital transformation initiatives, aiming to continually advance our data capabilities.Support Sales Force sizing process across AffiliatesSupport sales incentive target setting process effectively across the AffiliatesImplement and maintain reporting and analytics platforms for customer-facing teams, providing insights to improve effectiveness at the consumers’ interface.Implement and maintain a CRM platform for customer-facing teams to collect and store meaningful information to improve customer experience.Prepare and implement market research projects, conduct customer profiling and segmentation, and develop robust forecast processes.

Skills

Education, training and/or experience

1-3 years of responsible management experience in sales and marketing and/or operations.Proven ability to work with and build consensus among a wide range of partners, including affiliate, hub, region, and global stakeholders.High learning agility with the ability to adapt to a changing environment and champion organizational change.Strong problem-solving and conflict management skills with the ability to assess risk and make effective decisions.Ability to travel up to 20%.

Essential skills  

Strategic thinker able to have a holistic view on the affiliate / hubStrong diplomatic and interpersonal skillsVery good organizational skills.Willingness to adapt to and embrace constant change and to learn from new situations.Ability to be a team player, working in a multi-cultural and multi-lingual environment, and pro-active with respect to informing and consulting with other stakeholdersContinually demonstrate Lilly’s core values of excellence, integrity, and respect for people.Ability to prioritize and work under pressure and to meet tight and competing deadlines.Ability to maintain confidentiality.

This position can be located in Bulgaria, Baltics, Serbia, Hungary and Cyprus.

Lilly is dedicated to helping individuals with disabilities to actively engage in the workforce, ensuring equal opportunities when vying for positions. If you require accommodation to submit a resume for a position at Lilly, please complete the accommodation request form (https://careers.lilly.com/us/en/workplace-accommodation) for further assistance. Please note this is for individuals to request an accommodation as part of the application process and any other correspondence will not receive a response.

Lilly does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status.

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