Primary Function/General Purpose of Position :
The primary function of the Business Engagement Specialist is to drive revenue growth by maximizing existing service agreements and developing new client partnerships through strategic business plans. They analyze facility performance, facilitate discussions with stakeholders, and manage special projects and new product implementations to improve the efficiency and effectiveness of departmental services. Additionally, they develop and implement strategic plans to boost gross revenue, attract new patients, and maintain strong relationships with providers and partners.
Essential Job Functions:
Revenue Growth and Budget Management:Drive revenue growth by maximizing existing service agreements and developing new client partnerships.Produce quarterly strategic business plans targeting areas of growth and opportunities.Strategic Engagement:Engage with physicians, groups, and providers to improve efficiencies in service lines.Develop and implement master plans for new product or service line launches.Internal Analysis and Performance ReviewProvide internal analysis of facility performance through periodic reviews of market feedback related to services.Conduct regular visits with active providers, research partners, employers, and other clients to maintain strong relationships.Facilitation and CoordinationFacilitate discussions with multi-department leaders, external, providers, vendors, and other hospital partners.Coordinate third-party scheduling, manage relationship with departmental groups, research sponsors, and other stakeholders.Project ManagementHandle new agreement setups, special projects, workflow improvements, and new product implementations to enhance care efficiencies.Participate in vendor efforts to procure new service agreements and attract patients to outpatient facilities.Strategic PlanningDevelop quarterly strategic plans to boost the gross revenue of the statewide outpatient network.Implement strategies for service recovery and serve as the point of contact for a network of physicians.Expert Utilization of Customer Relationship ManagementUtilize Customer Relationship Management (CRM) tools to track interactions and improve service delivery.This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job-related duties as required by their supervisor, subject to reasonable accommodation.
Licensing/Certification
None
Education
Bachelor's degree in marketing, business administration, healthcare administration, communication, or a related field (required)
Master's degree in business, marketing, education, or communication (Preferred)
Work Experience
2 years experience in sales, customer service, education, or marketing (Required)
Training
None
Language
None
Skills
Sales performanceOral CommunicationWritten CommunicationInterpersonal skillsHealthcareHIPAARelationship buildingStakeholder engagementFeedbackHealthcare servicesPlanningSchedulingConflict managementCollaborationTrustPrioritizationPresentation skillsMany of our opportunities reward* your hard work with:Comprehensive, affordable medical, dental and vision plans
Prescription drug coverage
Flexible spending accounts
Life insurance w/AD&D
Employer contributions to retirement savings plan when eligible
Paid time off
Educational Assistance
And much more
*Benefits offerings vary according to employment status
All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Mercy Health – Youngstown, Ohio or Bon Secours – Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employers, please email recruitment@mercy.com. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at recruitment@mercy.com