**About Jumeirah & the Hotel:** Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 28 properties across the Middle East, Europe and Asia. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and the brand is now renowned worldwide for its distinguished beachfront resorts, esteemed city hotels and luxury residences. From the contemporary Maldivian island paradise at Jumeirah Olhahali Island to the art-inspired Jumeirah Capri Palace in Italy and the modern twist on a British classic at Jumeirah Carlton Tower in London, the brand has become synonymous with warm and generous service and the ability to craft distinctive and purposeful experiences that bring joy to guests from across the world. Madinat Jumeirah, Jumeirah’s mega-resort is home to four ultra-luxurious hotels – Jumeirah Al Naseem, Jumeirah Al Qasr, Jumeirah Mina Al Salam and Jumeirah Dar Al Masyaf – all nestled within 3km of picturesque waterways connected by traditional abras. The megaresort boasts 2km of pristine beach, the award-winning Talise Spa and state-of-the-art fitness and leisure facilities, as well as exclusive accommodations ranging from penthouses and suites to private summerhouse experiences with unrivalled benefits including a leading conference and banqueting centre. Madinat Jumeirah is also home to over 50 world-class restaurants and bars, as well as a traditional souk featuring Arabian shopping stands, barrows and stalls with a blend of boutique brands, souvenir gift shops, and luxury fashion and jewellery outlets. **About the Job:** An opportunity has arisen for a **Manager** to join our **Business Excellence Team** at **The Madinat Jumeirah** . The main duties and responsibilities of this role: + **Strategy:** Training and coaching senior management on the Balanced Scorecard (BSC) and supporting objective setting and budget planning. + **Stakeholder Feedback:** Ensuring regular collection and integration of internal and external feedback into business decisions. + **Document Management:** Ensuring compliance with document management policies. + **Training:** Providing Business Management and Business Excellence training, ensuring proficiency in reporting tools, and certifying Internal Quality Reviewers. + **Measurement and Analysis:** Analyzing key performance data and facilitating quarterly business performance reviews. + **Review and Assessment:** Overseeing internal quality reviews, corrective actions, and third-party assessments. + **Team Leadership:** Leading and developing the Business Excellence team and supporting succession planning. + **Accreditation and Awards:** Managing third-party quality reviews and business excellence award submissions. + **Benchmarking:** Organizing benchmarking trips and tracking post-visit improvement actions. The role ensures that business objectives align with strategic goals, performance is continually improved, and stakeholders' needs are met. **About you:** The ideal candidate for this position will have the following experience and qualifications: + 3+ years in Quality Management (service industry). + Experience in implementing quality/business excellence processes. + Ability to facilitate senior staff groups. + Graduate Degree in Business Excellence/Quality/Business Management discipline Desirable: + Regionally Recognised Excellence Award Assessor + Qualified ISO 9001:2000 Lead Auditor + Six sigma certified, green belt or black belt **About the Benefits:** We offer an attractive tax-free salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer generous F&B benefits, reduced hotel rates across our properties globally, excellent leave and health care package, flights home, life insurance, and other employee benefits making the role attractive to high performers and any applicant looking for a career with one of the most luxurious brands in the hospitality industry.