About this role:

Wells Fargo is seeking a Technology Business Systems Consultant. We believe in the power of working together because great ideas can come from anyone. Through collaboration, any employee can have an impact and make a difference for the entire company. Explore opportunities with us for a career in a supportive environment where you can learn and grow.

In this role, you will:

Evaluate moderately complex business problems and provide technical assistance in identifying automated systems and related procedures that are cost effective and meet business requirements

Review and evaluate moderately complex technical business problems that can be resolved through internet or intranet based solutions

Present recommendations for resolving business problems

Exercise some independent judgment when developing project budgets, project plans, and schedules

Provide information about communication between business and technology teams

Work with business user groups to provide training, handle questions, observe user needs, and document results

Required Qualifications:

2+ years of Business Systems Data experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

2+ years of experience with and knowledge of United States ACH Rules and processing

Experience with troubleshooting of technical and complex issues

Strong written and verbal communication

Production support

Support the following activities for ACH Mainframe, Global Payment System, CEO Payments, and iNet distributed applications

Investigation of complex technical production issues

Research and remediation of moderate to complex ACH requests

Ad hoc data requests

Building and maintaining reporting and dashboards in Tableau

Write test scripts and test ACH System code prior to it going into production

Act as Subject Matter expert on conference calls with internal partners

Identify and submit recommendations for ACH System improvements

Service Now request fulfillment

Inquiries received via ACH Operations, Systems, Product, or other channels

Point of escalation for ACH

Lead production issues and determine use of MIM

Liaison with systems and developers for research, testing, or issue resolution

Log production issues for reporting

Communication of issues: On-going, resolution, and root cause

Direct customer support on customer specific needs

Augment production staff in BCP situations

Production defect oversight

Data and impact lists for production impacts

24/7 On-call support

Project support

ACH processing and operational SME

Assist with development of User Stories and test scripts

User Testing

Post production validation and monitoring

Data gathering and analysis

Determine population and provide contacts for Communication of functional product changes or production incidents

Business Continuity

Complete required annual BCP training

Complete required testing, documentation, and approvals per enterprise BCP guidelines

Collaborate with IT and businesses on recovery planning

Business support for infrastructure changes

Network connection changes

Major Systems upgrades

Job Expectations:

Must be able to attend full duration of required training period

Ability to work additional hours as needed

Must work on-site at the location posted

Posting End Date: 

*Job posting may come down early due to volume of applicants.

We Value Diversity

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace.  Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.