We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute. To learn more about CIBC, please visit CIBC.com (https://www.cibc.com/en/about-cibc.html) **What You'll Be Doing** You’ll be joining CIBC's Contact Centre’s Business Continuity Planning (BCP) Team to foster ideation and impact our digital and agile transformation by enhancing our clients’ banking experience. As a Business Implementation Lead, you’ll be responsible for the business management of cross-functional, multi-platform application systems and Business Acceptance Testing (BAT). Supporting Business Continuity Management documentations, activities and strategic planning as business requires. **Please note, you may need to work evenings or overnights to coincide with the CIBC Change schedule for BAT efforts.** _At CIBC we enable the work environment most optimal for you to thrive in your role. You’ll have the flexibility to manage your work activities within a hybrid work arrangement where you’ll spend 1-3 days per week on-site, while other days will be remote._ We have embarked on an Agent@Home remote work program. All employees are required to meet the Agent@Home program requirements and be able to attend your primary work location within two hours’ notice for any business-related purposes. Agent @ Home Program Requirements + Ability to work independently in a private and quiet workspace (ie. in a room or office with a door that closes) + Wired Internet connection capable of continuously supporting excellent call quality and high-speed response rate (internet connection can be connected to modem through hard cable (not wireless) with a minimum download speed of 15 mbps and upload speed of 10 mbps) + Satellite internet providers are prohibited and cannot be used due to the impact on call quality and the stability of service. **How You'll Succeed** + **Collaborative Delivery** **-** Contribute to the agile and waterfall team goals by collaborating with other functional teams and vendors, actively participating in scrums and meetings and liaison between the technical teams and business partners for managing communications, pilot feedback, and deployment support. Managing and conducting Business Acceptance Testing on behalf of the business and providing feedback. + **Strategic Thinking** **-** Provide support and oversight on the business impacting activities and communications within the project team and recommendations on business strategy in order to ensure successful coordination across contact centres for implementation and maintenance of programs. + **Lead and Influence** **-** Provide leadership and bridging the technical and Contact Centres teams. Support the business strategy, and monitor production and business acceptance testing to troubleshoot business problems on applications and technologies. Assist in the transformation from Waterfall to Agile methodologies/practices. + **Team work** **-** Proactive acknowledge the strengths of our partners and colleagues, and identify opportunities for development and continuous improvements. + **Communication -** Excellent verbal and writing skills to effectively articulate ideas and opinions that involve analysis, processes, and technology solutions to others with different disciplinary backgrounds. Ability to produce a variety of business changes, releases and BCM documents that demonstrate command of language, clarity of thought and orderliness of presentation. **Who You Are** + **You embrace and champion change.** You'll continuously evolve your thinking and the way you work in order to deliver your best. + **You’re digitally savvy.** You seek out innovative solutions and embrace evolving technologies. You can easily adapt to new tools and trends. + **You can demonstrate experience in-** Contact Centre technology and working model experience is an asset (especially within Credit Cards Products, Simplii Financial and CIBC Telephone Banking). Strong knowledge and understanding of the overall Contact Centre applications’ functionality and operations (i.e. TelAgent, Compass, PSP/Chordiant, ICBS or Knowledge Central etc.). + **You have knowledge with the overall Microsoft Applications** and it’s functionalities, and able to support within project delivery + **Project delivery** as well as a pulse on innovative technology and technical experience with digital technologies. You understand vendor management and are self-motivated to lead the business delivery and implementation of complex enterprise programs. You have experience in Agile/Scrum/Kanban and waterfall methodologies, processes, roles and practices and with Application and/or Architecture delivery. + **Values matter to you.** You bring your real self to work and you live our values – trust, teamwork, and accountability. **What CIBC Offers** At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck. + We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program. + Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients. + We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development. *Subject to plan and program terms and conditions **What you need to know** + CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com + You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit. + We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, French proficiency, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us. **Job Location** Toronto-81 Bay, 18th Floor **Employment Type** Regular **Weekly Hours** 37.5 **Skills** Analytical Thinking, Business Requirements, Business Systems Analysis, Communication, Detail-Oriented, IT Process Improvement, Mentoring Staff, Operational Efficiency, Service Delivery, Solutions Design, System Applications, Technical Knowledge At CIBC, we are in business to help our clients, employees and shareholders achieve what is important to them. Our ability to create value for all CIBC stakeholders is driven by a business culture based on common values: Trust, Teamwork and Accountability. Working with CIBC makes you a part of a work environment committed to our clients, employees and communities - a place where you can excel. Every day, our 44,000 employees help our clients achieve their financial goals, because what matters to our clients, matters to us.