SUMMARY:

Responsible for providing support for the implementation of projects to support the business in acquired or existing labs; coordinates and assists laboratories that require additional support to accomplish the goals to support the business and to meet the needs of their customers.

 

ESSENTIAL FUNCTIONS:

Assists in the development and implementation of various LIMS at on-site labs, working with Corporate IT, Business Technical Analysts, Lab Management, etc. Supports laboratories as required, when staffing or work volume makes it difficult to meet customer needs. Provides assistance and support to on-site lab staff and liaisons during the testing process and post-go-live to meet project deadlines. Works with the on-site lab to develop and implement new processes to support the business and comply with Pace policies and procedures. Assists and works on process improvement initiatives to bring additional efficiencies to local businesses. Ensures timely communication to all project stakeholders; works with the Director of Business Integration to develop and update project plans. Escalates issues as required to ensure timely business decisions and adequate resources are available to meet deadlines. Composes, publishes, and archives reports, and analyses as required. Facilitates user training in new and existing applications, systems, and technologies. Maintains current knowledge of technology and new computer applications. Contributes to the efficiency and effectiveness of the department's service to its customers by offering suggestions and directing or participating as an active member of a work team. Promotes and supports the overall mission of Pace Analytical by demonstrating courteous and cooperative behavior when interacting with customers and staff; acts in a manner that promotes a harmonious and effective workplace environment.

 

QUALIFICATIONS:

Education and Experience:

Bachelor's degree in chemistry, biology, or a related field; AND two (2) years of experience in lab operations; OR an equivalent combination of education, training and experience.

Required Knowledge and Skills

Required Knowledge:

Principles and practices of analytical testing and method requirements. Techniques to manage and oversee projects from development to implementation. Review process systems for administrative and business applications in a variety of environments. Operational principles, practices, and concepts related to the department or corporate area related to the project. Principles and practices of systems transactions. Management information systems practices and terminology. Forms and documentation design techniques. Record keeping principles and practices. Documentation and user instruction methods and techniques. Correct business English, including spelling, grammar, and punctuation.

 

Required Skills:

Analyzing and documenting business processes, user requirements, and outputs such as test results. Instructing users in the use of new or enhanced business applications, including explaining technical concepts to non-technical users. Adapting appropriate hardware and software solutions for system design. Analyzing systems and problems and developing specifications for new or modified programs or processes to meet customer department needs Maintaining accurate records of work performed. Preparing clear and concise documentation, user instructions, reports, correspondence, and other written materials. Working without close supervision in standard work situations. Using initiative and independent judgment within established procedural guidelines. Contributing effectively to the accomplishment of team or work unit goals, objectives, and activities Establishing and maintaining effective working relationships with a variety of individuals contacted in the course of the work.