Our not-so-secret sauce.

Award-winning, inclusive, Top Workplace culture doesn’t happen overnight. It’s a result of hard work by extraordinary people. More than 11,000 of the industry’s brightest talent drive our efforts to deliver purposeful work and meaningful impact every day. Learn more about what makes us different and how you can thrive as a Business Insurance Sr. Client Manager at Marsh McLennan Agency (MMA).

MMA provides business insurance, employee health & benefits, retirement, and private client insurance solutions to organizations and individuals seeking limitless possibilities. With 200 offices across North America, we combine the personalized service model of a local consultant with the global resources of the world’s leading professional services firm, Marsh McLennan (NYSE: MMC).

Applicants must be within driving distance to our Knoxville, TN office and be able to commute to the office a minimum of three days a week.

A day in the life.

As an Business Insurance Sr. Client Manager you will:

Have working knowledge of Agency Management System to include navigation and delegation of tasks to team members.Initial rate negotiations for renewal and competitive quotes.Organize responses and presents to Client Team / Producer for review.Understand when to escalate complex negotiations to Client Team / Producer for assistanceActively directing/managing Client Team on strategy, client deliverables, and meeting client expectations (including proposals, stewardship, meetings, special projects etc.).Capable of communicating with various leadership levels of client organizational structure (i.e. Office Manager, Controller, Safety Director, CFO).Informs Client Team of any significant changes relating to the client.In conjunction with Producer, leads Client Team in strategy meetings.Take action on delegating deliverables to Client Team and managing task completion.Take initiative in assisting other Sr. Client Managers during high volume times as needed.Execute on the deliverables as communicated by the Client Team.Prepare client presentations to include developing meeting agendas.Attend, and as directed by Producer, leads portions of the client meetingAdvanced understanding of available tools (Reference Connect, Playbook, MMA U)Coordinate with the client team and Subject Matter Experts for resources where applicable  (Loss Control, Communications, Claims, etc.)Intermediate understanding of advanced tools (Loss Forecaster, CAT Modeling, Mod Master)Provide New Business and Renewal Support based on the following tasks: Participate in New Business Proposal Presentation, at the direction of the ProducerParticipate in internal and / or external Renewal Strategy MeetingsPerform Renewal Exposure AnalysisSend Submissions to Market or Rates OnlinePerform Non-Admitted Carrier Due Diligence in accordance with state rulesPerform Premium, Rate and Coverage ComparisonsNegotiate with MarketsGenerate / updates Fee Agreement  Finalize Proposal upon receipt from Vendor and presents to clientSend Bind Order to CarrierReceive Binder from Carrier and transmits MMA Binder to ClientPerform Renewal Premium AllocationProvides General Service Support based on the following tasks:Orders Endorsements / Coverage Changes to Carrier  Performs Audit Reviews and addresses discrepancies  Provides complex Contract Review  

Our future colleague.

We’d love to meet you if your professional track record includes these skills:

5-7 years prior experienceBachelor's Degree or Equivalent Work Experience Required Advanced Degree (RMIN, Finance, Accounting) experience a plusAdvanced Designation Preferred (CIC, CRM, ARM, CPCU)Manages a book of business at the direction and under guidance of the Client Team or Sales Collaboration with medium complexity and integrated specializationAdvanced application of prioritization & organizational skillsAdvanced project management including delegationStrong carrier relationships with field reps, marketing, and underwritingExtensive knowledge of products/lines and marketing techniques.Ability to convey how products are utilized and administered to clients and team members.Up to date with current trends, regulations, etc.  Expert use of tools & resourcesAdvanced application of tools & resourcesExpert application in Microsoft Office Products (Outlook, Word, and PowerPoint) and advanced proficiency in ExcelA shared commitment to company values; Integrity, Collaboration, Passion, Innovation, AccountabilityMust have Property & Casualty license or obtain within 90 days of employment

We know there are excellent candidates who might not check all of these boxes. Don’t be shy. If you’re close, we’d be very interested in meeting you.

Valuable benefits.

We value and respect the impact our colleagues make every day both inside and outside our organization. We’ve built a culture that promotes colleague well-being through robust benefit programs and resources, encourages professional and personal development, and celebrates opportunities to pursue the projects and causes that give colleagues fulfilment outside of work.  

Some benefits included in this role are:

Medical, dental and vision insurance401K and company match programCompany-paid life and disabilityGenerous paid time off programsEmployee assistance program (EAP)Volunteer paid time off (VTO)Career mobilityEmployee networking groupsTuition reimbursement and professional development opportunitiesCharitable contribution match programsStock purchase opportunities

To learn more about a career at MMA, check us out online: http://marshmma.com/careers or flip through our recruiting brochure: https://bit.ly/3Qpcjmw

Follow us on social media to meet our colleagues and see what makes us tick:

https://www.instagram.com/lifeatmma/https://www.facebook.com/LifeatMMAhttps://twitter.com/marsh_mmahttps://www.linkedin.com/company/marsh-mclennan-agency/

Who you are is who we are.

We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. We are always seeking those with ethics, talent, and ambition who are interested in joining our client-focused teams.

Marsh McLennan and its affiliates are EOE Minority/Female/Disability/Vet/Sexual Orientation/Gender Identity employers.

#MMASE