Job Description

To provide expertise in the design, development, and maintenance of sourcing data and loading it into the data warehouse; and to design and develop strategy aligned, stakeholder responsive multi-dimensional insight tools (including but not limited to PowerBI, cubes, etc.) off the data warehouse in order to drive adoption and consumption of self-service insights and reporting.Creates solutions to meet customer demands.Deliver internal and external customer service excellence through adherence to quality service standards.Ensure full understanding of customer needs to deliver a quality service.Propose ideas to improve customer service.Participate in planned activities that are appropriate for own development.Provide support and input into tactical business strategies and execute on relevant business intelligence (BI) projects / BI initiatives aligned to strategic objectives with specific performance measures and control systems to track progress.Drive business profitability in the context of cost management through effective delivery of Business Intelligence solutions (time management and cost).Ensure ongoing efficiencies driven by a culture of sharing "build once and build for all" as well as leveraging tools built by other D&A teams via consumption or enhancements prior to new builds on D&A outcomes.Manage existing reports/dashboards through ongoing production of MIS outputs to ensure consistent information supply in the required format/frequency.Provide additional insight into information produced for clients to ensure a value-added service to any information request to enhance business efficiencies.Interpret the source to target mapping to be used to extract data from various sources.Convert data into meaningful information that is stored in a data warehouse that can enhance the effectiveness of business decisions.Liaise with relevant stakeholders to provide input into assigned projects, in line with business requirements within the required timeframe and specification.Liaise with BI Manager and business on issues related to project and support in resolution.Develop business solution based on source to target mapping and business requirements specifications (BRS).Perform unit testing.Implement, monitor and control business processes according to quality standards; policy; and compliance and governance requirements in area of accountability.Ensure the development, alignment, mapping and implementation of end-to-end processes aligned to the customer journey map.Research, enable and consult on improvements and opportunities to harness technology and platform enablement.Review existing processes and suggest innovative ideas to improve and streamline processes to drive efficiencies and minimise redundancy.Monitor customer feedback reports and align processes to maximise efficiencies.Ensure compliance with relevant statutory, legislative, policy and governance requirements in area of accountability.Ensure implementation of relevant policies, governance and practice standards across the business.Maintain knowledge on relevant legislative amendments, industry best practices and internal compliance procedures and requirements.Ensure compliance is adopted in terms of systems and procedures as laid out by organisation and review in response to audit findings and changes.Develops an understanding of risks and risk management approaches.Implement and provide input into the development of governance and compliance procedures and processes within area of specialisation and identify risks.Educates others and makes suggestions for improvements.Networks and participates in specialist risk forums where required.Participate in planned activities that are appropriate for own development.Develop, encourage and nurture collaborative relationships across area of specialization.Display and ecourage an appreciation of teamwork and inclusivity.Deliver customer experience excellence in own service delivery aligned to Organisational values and service standards.Build working relationships across teams and functional lines to enhance work delivery, collaboration and innovation.Creates solutions to meet customer demands.Deliver internal and external customer service excellence through adherence to quality service standards.

Requirements

Relevant degree in IT or similar3-5 years' experience in a similar roleStrong SAS, AbInitio, Tableau, PowerBI and Qlikview experience requiredFinancial services background is advantageous

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Job Details

Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.

19/02/25

All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.