Canada Customer Fulfillment's (CACF) Amazon Customer Excellence Services (ACES) team is seeking a BIE to support country-wide projects and new processes at scale to support Amazon’s explosive growth within Canada. In this role, you will partner with retail, Fulfillment By Amazon (FBA), SCOT, PerfectMile, transportation, and software/DE/ML teams to drive visibility and to support innovation across Canada’s supply chain. The position provides opportunities to influence one of the highest visibility/high impact areas in the organization.

Are you interested in building analytical solutions for CACF ACES? This position is for a Business Intelligence Engineer (BIE) to scale up our data projects to next level. This position requires experience in business intelligence solutions, hands-on on data engineering and data science practices, the ability to collaborate with various teams, and excellent statistical and analytical abilities.


Key job responsibilities
- Building and managing benchmarking metrics for Amazon’s fulfillment practices both internally and externally against best-in-class operations
- Gathering and analyzing data across business functions to establish global standards for supply chain and product fulfillment
- Developing scripts to process data to support business analysis, benchmarking, and optimization efforts
- Generating complex queries to dive deep on process issues
- Innovate to improve customer experience and continuously remove cost from our fulfillment network
- Collaborate with BI/Data Engineer teams and drive the collection of new data and the refinement of existing data sources to continually improve data quality
- Research machine learning algorithms and implement by tailoring to business needs and test on large datasets.

Our ideal candidate is a "full-stack" data powerhouse who uses data to drive decision making to make the best products for our fulfillment centers. Members of this team will be challenged to innovate use the latest big data techniques. We are looking for people who are motivated by thinking big, moving fast, and exploring business insights. If you are autonomous and love to implement solutions to complex problems while working hard, having fun, and making history, this may be the opportunity for you.

A day in the life
We thrive on solving challenging problems to innovate for our customers. By pushing the boundaries of technology, we create unparalleled experiences that enable us to rapidly adapt in a dynamic environment. Our decisions are guided by data, and we collaborate with engineering, science, data and program/product teams to foster an innovative learning environment.

About the team
Canada Customer Fulfillment (CACF) ACES was founded to accelerate the expansion and improvement of the country’s end-to-end supply chain by closing the capability gap between CA and the US and fueling CA’s high topline growth.