Job Summary:

The Business Intelligence (BI) Intern will support the BI team by managing ServiceNow tickets related to data and reporting issues, as well as assisting with data collection, analysis, and reporting. This position provides a unique opportunity for students or recent graduates to gain hands-on experience in both BI and IT service management. The intern will also contribute to improving the efficiency of BI processes and supporting the resolution of data-related issues logged through ServiceNow.

Key Responsibilities:

ServiceNow Ticket Management:

Assist in managing, triaging, and resolving ServiceNow tickets related to BI issues, such as reporting errors, data discrepancies, and access requests Collaborate with end users and internal teams to ensure timely resolution of BI-related tickets. Track and prioritize tickets, ensuring that issues are addressed within the required SLAs (Service Level Agreements).

Data Collection & Reporting:

Support the BI team in collecting, validating, and analyzing data from multiple sources to support business reporting needs.

Issue Identification & Resolution:

Work closely with the BI and IT teams to identify root causes of data issues, suggest improvements, and provide feedback for future enhancements. Assist in data validation and troubleshooting to ensure the accuracy and quality of reported data. Communicate with stakeholders (e.g., business analysts, IT teams, and other departments) to understand BI requirements, address queries, and provide updates on ticket progress. Maintain clear and detailed documentation for all ServiceNow ticket resolutions, ensuring that processes are well-documented for future reference.

Process Review/Improvements

Assist in mapping current RLS lines to proposed AD groups Contribute to the creation of user guides and knowledge base articles to address common BI-related issues.

Qualifications:

Education: Currently pursuing or recently completed a degree in Data Science, Information Systems, Information Technology, Business, or a related field.

Technical Skills:

Familiarity with BI tools (e.g., Power BI, Tableau) and basic knowledge of SQL for data queries. Basic understanding of ServiceNow or other ticket management systems. Proficiency in Excel and other data analysis tools. Organizational Skills: Strong time management and organizational abilities, especially in managing multiple ServiceNow tickets and reporting tasks.

Preferred Qualifications:

Experience working with ServiceNow, particularly with incident or request management related to data and BI issues. Familiarity with ITIL (Information Technology Infrastructure Library) practices.

Benefits:

Gain hands-on experience in BI and IT service management. Exposure to real-world ServiceNow ticket management, enhancing BI problem-solving skills. Develop expertise in managing Active Directory groups, strengthening ability to oversee user access and permissions effectively. Gain valuable experience in adhering to Service Level Agreements (SLAs) and prioritizing a ticket pipeline, enhancing your ability to manage and ensure timely resolution of issues.

Company Overview:

Primoris Services Corporation is a premier specialty contractor providing critical infrastructure services to the utility, energy, and renewables markets throughout the United States and Canada. Built on a foundation of trust, we deliver a range of engineering, construction, and maintenance services that power, connect, and enhance society. On projects spanning utility-scale solar, renewables, power delivery, communications, and transportation infrastructure, we offer unmatched value to our clients, a safe and entrepreneurial culture to our employees, and innovation and excellence to our communities. To learn more, visit www.prim.com and follow us on social media at @PrimorisServicesCorporation. 

EEO Statement:

We are an equal opportunity employer, and all qualified applicants will receive consideration
for employment without regard to race, color, religion, sex, national origin, disability status,
protected veteran status, or any other characteristic protected by law.

Agency Statement:

We are not accepting resumes from Third Party Recruiting Firms for this position. If you are an Agency or Search firm representative, contact the Primoris Talent Acquisition Manager directly for consideration. Primoris or its subsidiaries will not be responsible for any fees arising from the use of resumes and online response forms through this source. In addition, Primoris or its subsidiaries will not be responsible for any fees on unsolicited resumes that are submitted to any member of the Staffing or Operations team. Primoris has established an approved vendor program for this service and will only consider accepting submissions from those approved firms. For consideration in becoming an approved vendor, contact HR.

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