Business Liaison II - ACH Processing General information Press space or enter keys to toggle section visibility JobID 15607 Position Level Individual Contributor Team Data Center Operations Working Time Full-Time Position Type Regular Travel Requirements 0% Workplace Type Remote Description & Requirements Press space or enter keys to toggle section visibility At Jack Henry, we deliver technology solutions that are digitally transforming and empowering community banks and credit unions to provide enhanced and streamlined user experiences to their customers and members. Our best-in-class products are just the start as we lay the groundwork for the future of digital banking and payments. We hope you'll join us. We can't do it without you. Business Liaison serves as a liaison between the customer/business area and the Operations division in all operational activities. This role will be primarily focused on performing ACH originations for customers. They assist with planning and meeting all business requirements and objectives. They will also participate in the development of projects. As well as serve as the point of contact for the resolution of unresolved problems and complaints. This position can be worked remotely within the US or that is in a location that is near one of the following Jack Henry Hub locations: Southwest Missouri (Springfield/Monett) or Kansas City Metro Area (Shawnee KS). This position will have a salary range of $42,339 – 60,000 based on experience and location. What you'll be responsible for: + Helps manage communication and relationship between JHA and the customer and may serve as the point of contact for unresolved problems and complaints. + If needed, performs weekly status meetings to review outstanding problems and request for services and produces standard weekly customer and JHA management reporting. + Participates in defining requirements and implementing changes needed for new customers migrating or converting to the data center. + Participates in customer daily problem resolutions. + Participates and assists with the coordination of release activities between customer and JH. + Upon request provide data center support with user access and establishing printers within the data center environment. + Participates in ACH processing for the data center, meeting all aggressive deadlines. + Monitors call queues and takes calls for problem resolution, responding within the designated timeframes. + Coordinates between the installation departments for all product groups and data center operations for all new products, conversions, and de-conversions. + As requested, provide timely assistance to all JH groups requesting files, system access, or information to assist with bank customer cases. + Submit change suggestions to data center management for consideration. + May perform other job duties as assigned. What you'll need to have: + Must have at least 1 year of experience working with ACH transactions. + Must possess excellent written and oral communication skills to communicate with clients and internal departments. + Must possess strong organizational skills. + Must be able to work in an on-call rotation that will include weekends and possibly some holidays. What would be nice for you to have: + Experience working within a financial institution. + Experience with Jack Henry products and services that include Core Director. + Experience with ACH processing. + Experience with project management. If you got this far, we hope you're feeling excited about this opportunity. Even if you don't feel you meet every single requirement on this positing, we still encourage you to apply. We're eager to meet motivated people who align with Jack Henry's mission and can contribute to our company in a variety of ways. Why Jack Henry? At Jack Henry, we pride ourselves through our motto of, "Do the right thing, do whatever it takes, and have fun." We recognize the value of our associates and believe much of our company's strength and success depends on their well-being. We demonstrate our commitment by offering outstanding benefit programs (https://careers.jackhenry.com/yourexperience#our-benefits-anchor) to ensure the physical, mental & financial well-being of our people is always met. Culture of Commitment Ask our associates why they love Jack Henry, and many will tell you it is because our culture is exceptional. We do great things together. Rising to meet challenges and seeking opportunities is part of who we are as an organization. Our culture has helped us stay strong through challenging times and we credit our dedicated associates for our success. Visit our Corporate Responsibility (https://discover.jackhenry.com/corporate-sustainability) site to learn more about our culture and commitment to our people, customers, community, environment, and shareholders. Equal Employment Opportunity At Jack Henry, we know we are better together. We value, respect, and protect the uniqueness each of us brings. Innovation flourishes by including all voices and makes our business - and our society - stronger. Jack Henry is an equal opportunity employer and we are committed to providing equal opportunity in all of our employment practices, including selection, hiring, performance management, promotion, transfer, compensation, benefits, education, training, social, and recreational activities to all persons regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, genetic information, pregnancy, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, and military and veteran status, or any other protected status protected by local, state or federal law. No one will be subject to, and Jack Henry prohibits, any form of discipline, reprisal, intimidation, or retaliation for good faith reports or complaints of discrimination of any kind, pursuing any discrimination claim, or cooperating in related investigations. Requests for full corporate job descriptions may be requested through the interview process at any time.