Business License Technician Print Subscribe Class Title Business License Technician Class Code 1575 Salary $53,352.00 - $75,025.60 Annually + Definition + Benefits Classification Description Summary Under general supervision, performs technical reviews of business license applications for completeness and compliance with established guidelines, policies, and ordinances; provides assistance and answers questions from the general public regarding business licenses; performs a variety of clerical tasks relative to assigned area of responsibility. Essential Functions The following duties are typical for this classification. Incumbents may not perform all of the listed duties and/or may be required to perform additional or different duties from those set forth below to address business needs and changing business practices. Review business license applications for completeness and adherence to established guidelines, policies, and ordinances; ensure conformity with applicable business license codes. Determine whether the business license applications contain sufficient data to either issue a license or accept the application for departmental review; enter into computer and assess fees; sign off final approvals and issue licenses. Verify completeness of applications, fees and reviews relative to all City departments; issue business licenses. Receive, review, approve and process applications that do not require departmental review; issue business licenses. Route applications to other departments for further review and analysis; receive notes and attach to business file in computer; respond to questions regarding status of reviews. Provide customers with appropriate license codes and requirements; verify applicants have documentation required to apply for business license. Calculate and collect fees, fines and other charges for business license application and departmental reviews in accordance with established guidelines, policies, and ordinances. Assist in retrieval of information regarding various business licenses; maintain accurate records and reports of departmental reviews. Print business license and renewal forms; process applications for business licenses and renewals; verify applications for completeness and accuracy; classify business activities for proper license; maintain approval process for applicants; prepare, mail, and track denial packets and prepare documents for appeal hearing; prepare and send delinquent notifications to business license holders. Process refunds and adjustments for business license; process returned checks for collection. Answer questions and provide information and assistance to other staff and the general public in a courteous manner; interpret and explain City ordinance or administrative policies; provide information within the area of assignment; resolve complaints in an efficient and timely manner. Utilize various computer programs and applications; enter and maintain data; generate reports from a database or in-house system; create spreadsheets and generate reports using spreadsheet software; create documents using word processing software. Perform general clerical duties; answer, screen and route telephone calls; respond to visitors at the front counter; open, sort and distribute mail. Assist in the preparation of financial, accounting, and statistical statements, analyses, documents, and reports; gather and organize data to assist staff in the preparation of reports and recommendations; prepare routine financial, accounting, budgetary, and statistical studies and reports. Perform related duties as required. Minimum Qualifications The following generally describes the knowledge and ability required to enter the job and/or be learned within a short period of time in order to successfully perform the assigned duties. Knowledge of: Basic principles and practices of business licensing. Principles and practices of record keeping. Methods and techniques of business license review and processing. Business letter writing and basic report preparation. English usage, spelling, grammar and punctuation. Principles and practices of effective customer service. Basic mathematical principles. Office procedures, methods, and equipment including computers and applicable software applications such as word processing, spreadsheets, and databases. Pertinent federal, state, and local codes, laws, and regulations. Other City departments involved in the business license review process. Ability to: Review business license application for completeness and adherence to established guidelines and ordinances. Respond to requests and inquiries from other staff and the general public. Accurately tabulate, record, and balance assigned transactions. Receive, review, approve and process business license applications. Understand and apply pertinent laws, codes, and regulations as well as organization and unit rules, policies, and procedures with good judgment. Perform mathematical calculations quickly and accurately. Type and enter data at a speed necessary for successful job performance. Plan and organize work to meet changing priorities and deadlines. Operate office equipment including computers and supporting word processing and spreadsheet applications. Contribute effectively to the accomplishment of the team or work unit goals, objectives, and activities. Coordinate multiple projects and complex tasks simultaneously. Meet the physical requirements to safely and effectively perform the assigned duties. Communicate clearly and concisely, both orally and in writing. Establish and maintain effective working relationships with those contacted in the course of work. Provide effective, efficient and courteous customer service. Maintain accurate and complete records and files. Education and Experience Guidelines - Any combination of education and experience that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be: Education/Training: Completion of a high school diploma or equivalent. Experience: Two years of responsible clerical experience involving direct public contact or customer service experience, including one year of experience processing regulatory applications, business licenses, or similar work. License or Certificate: Current Notary Public desired. Supplemental Information The conditions herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. Environment: Work is performed primarily in a standard office setting with extensive public contact. Physical: Primary functions require sufficient physical ability and mobility to work in an office setting; to stand or sit for prolonged periods of time; to occasionally stoop, bend, kneel, crouch, reach, and twist; to lift, carry, push, and/or pull light to moderate amounts of weight; to operate office equipment requiring repetitive hand movement and fine coordination including use of a computer keyboard; and to verbally communicate to exchange information. Other Class Spec Title 2 G19 Local 39 Non-Supervisory Human Resources Last updated: 08/2019 JD 11/2018 Please use this Health and Welfare Benefit Link (http://www.reno.gov/government/departments/human-resources/benefits) to learn more about the City of Reno's great employee benefit plans and wellness programs. Subscribe Please verify your email address Verify Email