**Work Location:** Toronto, Ontario, Canada **Hours:** 37.5 **Line of Business:** Business Management, Strategy & Support **Pay Details:** $65,600 - $98,400 CAD TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs. As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role. **Job Description:** TD Asset Management (TDAM), a member of TD Bank Financial Group, is a leading North American investment manager offering progressive investment solutions to both institutional and individual investors. For over two decades, the organization has established competitive market positions in active, quantitative, and passive portfolio management. As of June 30, 2024, TDAM and its affiliates manage over $434 billion in assets on behalf of pension, insurance, endowment/foundation, and corporate clients, as well as high-net worth clients and retail mutual funds. In attaining this client commitment, TDAM has built one of Canada’s largest and most respected investment management and research teams with more than 220 Portfolio Managers, Associate Portfolio Managers, Traders and Analysts. **As a Business Management Analyst** , you play a vital role of translator and facilitator between NEW Journey Pod, Business, Technology and Quality Assurance **Accountabilities:** + Provide deep technical subject matter expertise/analysis or operational process support as a key resource/representative for the function + Identify, document, and investigate processes/exceptions arising from transactions/processes beyond first level operations service delivery + Lead work streams by acting as a project lead / subject matter expert for small-scale projects/initiatives in accordance with project management methodologies + Act as conduit/coordinator/facilitator bringing in appropriate partners/expertise on key initiatives + Contribute to the identification, development and implementation of new products, operating workflow, additional services/products/applications and/or operational efficiencies + Provide accurate and thorough analysis of key process drivers, root, or systemic causes of cross functional operational issues, interpret findings, and make recommendations + Accountable for cross-functional/ interdepartmental initiatives to deliver value internally or to partner/customer groups + Provide upward feedback and analysis, developing and executing on reporting functions and/or producing consolidated or aggregated reporting as appropriate + Maintain and develop working relationships with customers, partners, and vendors by representing the broader Operations function, addressing complex customer issues within the context of the full end-to-end process + Provide training to others on best practices, processes, etc. as well as guide junior staff for the completion of business-as-usual functions + Work closely with other internal bank partners to ensure all clients' needs are met + Provide thought leadership and/ or industry knowledge by actively building operations knowledge, think critically about processes and opportunities for improvement, share ideas and transfer knowledge within the team and across the function + Act as a brand ambassador for the function and the bank, both internally and/or externally **Specific Educational Requirements / Accreditations** + Hold a post-secondary degree/diploma or Technical Certificate. (Business/Technology preferred) + Salesforce experience is required (Salesforce Associate Certified and working toward Salesforce Admin Certification would be a strong asset) + Business Analyst experience or related experience/certifications are an asset + Microsoft Office knowledge and capability + Ability to problem solve and work independently + Knowledge of TDAM Retail Distribution Business is preferred + Ability to deliver on multiple initiatives simultaneously + Strong Communication Skills Written and Verbal + Positive outlook with eagerness to learn **Other Qualifications / Skills / Experience** The ideal candidate will exhibit the following qualifications: + An understanding of the Salesforce platform, best practices, and business analytics tools. + Proficiency in Jira is an asset + Collaboration is key on this team. Candidate must be able to contribute creative ideas and possess flexibility to adapt to the dynamic needs of the team. + Strong leadership, change management and consensus building skills with the ability to understand impacts and interactions of end-to-end business processes + Strong facilitation skills and comfort asking effective questions to elicit stakeholder needs and/or concerns to define requirements and business processes. + Must demonstrate strong, dynamic written and verbal communication skills with the ability to communicate clearly with various stakeholders at all levels of seniority + Must be results-oriented and dedicated to high standards with a commitment to providing an exceptional level of service to internal stakeholders. + Strong interpersonal skills and the ability to build relationships across teams + Strong presentation skills and comfortable in an interactive group setting + Exceptional time management and organizational skills are required to balance competing deliverables and projects in a fast-paced environment + Extremely strong attention to detail is critical in this role + Ability to take initiative and ownership of issues + Employ critical thinking and ability to make logic-based decisions + Able to adapt quickly to change and comfortable working with ambiguity + Demonstrate competency when working independently on multiple tasks + Release management experience would be an asset + Experience with complex reporting and data management would be a strong asset + Preference for more advanced users in MS Office Suite, particularly with manipulating data in Excel (VBA, pivot tables, formulas, etc.). Ability to build macros is an asset + A desire to continuously learn and improve, particularly related to technical skills and Salesforce knowledge. **Who We Are:** TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues. TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you’ve got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we’re here to support you towards your goals. As an organization, we keep growing – and so will you. **Our Total Rewards Package** Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more (http://www.td.com/ca/en/about-td/who-we-are/benefits-of-working-at-td) **Additional Information:** We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home. Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements. **Colleague Development** If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we’re committed to helping you identify opportunities that support your goals. **Training & Onboarding** We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role. **Interview Process** We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call. **Accommodation** Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process. We look forward to hearing from you! **Language Requirement (Quebec only):** Sans Objet Federal law prohibits job discrimination based on race, color, sex, sexual orientation, gender identity, national origin, religion, age, equal pay, disability and genetic information.