Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.

We are currently seeking an experienced professional to join our team in the role of Business Manager

Business: COO IT

Principal responsibilities

Relationship Establishment and Onboarding

- Partner Sourcing Support:
- Collaborate with internal departments to understand their needs for third - party services or products. Assist in the identification and pre - screening of potential third - party partners, leveraging industry knowledge, market research, and professional networks.
- Provide input to the procurement team on the selection process, highlighting factors such as a vendor's reputation, past performance, and cultural fit with the organization.
- Onboarding Coordination:
- Develop and execute comprehensive onboarding plans for new third - party partners. This includes scheduling kick - off meetings, introducing relevant internal stakeholders, and ensuring that all parties are clear on expectations, goals, and timelines.
- Facilitate the exchange of necessary information between the organization and the third - party, such as company policies, technical requirements, and security protocols.

Communication and Collaboration

- Regular Liaison:
- Serve as the primary point of contact for assigned third - parties. Establish and maintain regular communication channels, including weekly or monthly calls, emails, and in - person meetings as needed.
- Proactively share relevant company updates, changes in requirements, and market trends with third - parties, while also staying informed about their business developments, capabilities, and any potential issues.
- Cross - Functional Collaboration:
- Work closely with various internal departments, such as finance, legal, operations, and quality assurance. Coordinate efforts to ensure that all departments' needs are met in the third - party relationship and that any cross - functional issues are resolved promptly.
- Represent the third - party's perspective within the organization, advocating for fair and mutually beneficial arrangements.

Performance Management

- Goal Setting and Monitoring:
- In collaboration with internal stakeholders, define clear, measurable performance goals and key performance indicators (KPIs) for third - parties. These may include metrics related to service quality, delivery timeliness, cost - effectiveness, and customer satisfaction.
- Regularly monitor third - party performance against these KPIs. Use data - driven reports and analytics to track progress, identify trends, and detect any deviations from the agreed - upon standards.
- Performance Improvement:
- When third - party performance falls short of expectations, initiate corrective action plans. Work with the third - party to understand the root causes of the issues and develop strategies for improvement.
- Conduct performance reviews at regular intervals, providing constructive feedback to third - parties and recognizing excellent performance.

Contract and Compliance Management

- Contract Oversight:
- Ensure that all third - party contracts are properly executed, monitored, and adhered to. Review contract terms regularly to ensure that they remain relevant and favorable to the organization.
- Coordinate with the legal department on any contract renewals, amendments, or terminations, providing insights based on the third - party's performance and relationship status.
- Compliance Assurance:
- Verify that third - parties comply with all relevant laws, regulations, and internal company policies. This may involve conducting regular compliance audits or requesting documentation from third - parties to demonstrate their compliance.
- Stay updated on changes in regulations that may impact third - party relationships and communicate any necessary adjustments to the third - party and internal stakeholders.

Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.

We are currently seeking an experienced professional to join our team in the role of Business Manager

Business: COO IT

Principal responsibilities

Relationship Establishment and Onboarding

- Partner Sourcing Support:
- Collaborate with internal departments to understand their needs for third - party services or products. Assist in the identification and pre - screening of potential third - party partners, leveraging industry knowledge, market research, and professional networks.
- Provide input to the procurement team on the selection process, highlighting factors such as a vendor's reputation, past performance, and cultural fit with the organization.
- Onboarding Coordination:
- Develop and execute comprehensive onboarding plans for new third - party partners. This includes scheduling kick - off meetings, introducing relevant internal stakeholders, and ensuring that all parties are clear on expectations, goals, and timelines.
- Facilitate the exchange of necessary information between the organization and the third - party, such as company policies, technical requirements, and security protocols.

Communication and Collaboration

- Regular Liaison:
- Serve as the primary point of contact for assigned third - parties. Establish and maintain regular communication channels, including weekly or monthly calls, emails, and in - person meetings as needed.
- Proactively share relevant company updates, changes in requirements, and market trends with third - parties, while also staying informed about their business developments, capabilities, and any potential issues.
- Cross - Functional Collaboration:
- Work closely with various internal departments, such as finance, legal, operations, and quality assurance. Coordinate efforts to ensure that all departments' needs are met in the third - party relationship and that any cross - functional issues are resolved promptly.
- Represent the third - party's perspective within the organization, advocating for fair and mutually beneficial arrangements.

Performance Management

- Goal Setting and Monitoring:
- In collaboration with internal stakeholders, define clear, measurable performance goals and key performance indicators (KPIs) for third - parties. These may include metrics related to service quality, delivery timeliness, cost - effectiveness, and customer satisfaction.
- Regularly monitor third - party performance against these KPIs. Use data - driven reports and analytics to track progress, identify trends, and detect any deviations from the agreed - upon standards.
- Performance Improvement:
- When third - party performance falls short of expectations, initiate corrective action plans. Work with the third - party to understand the root causes of the issues and develop strategies for improvement.
- Conduct performance reviews at regular intervals, providing constructive feedback to third - parties and recognizing excellent performance.

Contract and Compliance Management

- Contract Oversight:
- Ensure that all third - party contracts are properly executed, monitored, and adhered to. Review contract terms regularly to ensure that they remain relevant and favorable to the organization.
- Coordinate with the legal department on any contract renewals, amendments, or terminations, providing insights based on the third - party's performance and relationship status.
- Compliance Assurance:
- Verify that third - parties comply with all relevant laws, regulations, and internal company policies. This may involve conducting regular compliance audits or requesting documentation from third - parties to demonstrate their compliance.
- Stay updated on changes in regulations that may impact third - party relationships and communicate any necessary adjustments to the third - party and internal stakeholders.

Knowledge Experience / Qualifications

Skills

- Relationship Building: Exceptional relationship - building skills, with the ability to establish trust and rapport with external partners and internal teams.
- Communication: Strong written and verbal communication skills, enabling effective communication at all levels, both within the organization and with third - parties.
- Project Management: Solid project - management skills, including the ability to manage multiple third - party engagements simultaneously, set priorities, and meet deadlines.
- Analytical Thinking: The capacity to analyze data, performance metrics, and contractual terms to make informed decisions and drive continuous improvement.

Qualifications

- Education: A bachelor's degree in business administration, supply chain management, or a related field. A master's degree may be preferred for more senior positions.
- Experience: Typically, 10 years of experience in third - party management, vendor relations, or a similar role. Experience in the specific industry of the organization can be a significant advantage.
- Certifications: Professional certifications such as Certified Professional in Supplier Diversity (CPSD) or Project Management Professional (PMP) can enhance the candidate's credibility and demonstrate their commitment to professional development.

HSBCVZ/GZ

About HSBC Technology China

We develop, implement and support software and IT services and processes that allow HSBC to remain at the forefront of high-quality banking systems.

You’ll achieve more when you join HSBC.

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.”

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued By HSBC Software Development (GuangDong) Limited

Knowledge Experience / Qualifications

Skills

- Relationship Building: Exceptional relationship - building skills, with the ability to establish trust and rapport with external partners and internal teams.
- Communication: Strong written and verbal communication skills, enabling effective communication at all levels, both within the organization and with third - parties.
- Project Management: Solid project - management skills, including the ability to manage multiple third - party engagements simultaneously, set priorities, and meet deadlines.
- Analytical Thinking: The capacity to analyze data, performance metrics, and contractual terms to make informed decisions and drive continuous improvement.

Qualifications

- Education: A bachelor's degree in business administration, supply chain management, or a related field. A master's degree may be preferred for more senior positions.
- Experience: Typically, 10 years of experience in third - party management, vendor relations, or a similar role. Experience in the specific industry of the organization can be a significant advantage.
- Certifications: Professional certifications such as Certified Professional in Supplier Diversity (CPSD) or Project Management Professional (PMP) can enhance the candidate's credibility and demonstrate their commitment to professional development.

HSBCVZ/GZ

About HSBC Technology China

We develop, implement and support software and IT services and processes that allow HSBC to remain at the forefront of high-quality banking systems.

You’ll achieve more when you join HSBC.

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.”

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued By HSBC Software Development (GuangDong) Limited