Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Adherence to all Good Manufacturing Practices (GMP) Safety Standards, Office

Job Description

Job Description:

Leads daily activities of client accounts that are smaller in scope and revenue size. Primary contact for commercial customers; leads regular relationship calls.Facilitates business review meetings in partnership with Business Managers, meeting agendas, meeting minutes, and maintains all primary contact and primary team contact information. Leads engagement with Customer Allegiance Survey (CAS) and maintains CAS survey schedule.Responsible for forecasting and demand planning for client prioritization purposes in order to improve forecast accuracy of client portfolio.Creates and maintains ChangePoint tasks for commercial services. Initiates process for triggering invoicing to clients and adheres to best financial practices. Supports Business Management Teams with profitability and pricing management.Ensures resolution of significant issues with the client through coordination and interaction with internal functional resources to identify, propose and carry out an efficient plan to settle the issue, while protecting company and client's interests and image. (i.e. batch production issue resolutions and quality investigations).Serve as the client site representative for client service requests, and initial client concerns. Partners with Business Manager to ensure outstanding service for the client.Ensures contract compliance, facilities execution of additional services, and performs annual contract pricing.Ensures yearly maintenance of commercial products.Reviews and implements contract amendments (Change of Scope) for new work in accordance with the associated financial accountability limits.Identifies new sales/portfolio expansion opportunities within the site processes by working with Business Manager and Sales.

Education: 

Minimum education requirement: Bachelor’s degree in Science, Business or related field 

Experience: 

At least three years of pharmaceutical industry and/or client interface experience, preferred. Background in business management or account management, preferred. 

Equivalency: 

Equivalent combinations of education, training, and related work experience may be considered. 

Competencies:  

Some understanding of project management principles is preferred. Knowledge of GMP and pharmaceutical industry is preferred. Previously held role in technical capacity or equivalent technical experience preferred. Strong interpersonal and communication skills. Negotiation skills. Well organized, and detail oriented. Leadership and conflict resolution skills preferred. Ability to prioritize multiple tasks across a portfolio of projects. Responsible for the client experience.