Summary:
Peer leader to Business Office Associates, responsible for cash management, processing and auditing of paperwork associated with sales, and providing exceptional customer service.
Essential Duties And Responsibilities:
Mentors Business Office Associates assisting them with their development and trainingAssists store personnel and all store departments in their daily functions while adhering to CarMax guidelinesParticipates in the rotation of the “Manager on Duty” role – responsible for delegating and directing the business office work flow, answering questions related to transactions, handling customer issues/concerns and following up on delegated business office work tasksDelegates and follows up on various business office tasksProvides customer service by listening, answering customer questions and explaining paperwork processProcesses paperwork associated with retail automobile sales including printing daily reports, maintaining deal jackets, contacting finance companies regarding contracts, obtaining required information regarding registration and titling, and auditing completed paperworkProcesses paperwork associated with an appraisal lane purchase including title collection calls and follow up, obtaining proper paperwork and signatures from customers and sending appropriate documentation to Corporate for funding of draftsManages cash including receiving and counting money, distributing funds, preparing deposits and handling of the safe with considerations to securityProcesses paperwork affiliated with the state DMV. This includes submitting paperwork necessary to title and register a vehicle for a customer after the saleClerical responsibilities including copying, filing and answering phonesMay assist in hiring process by attending job fairs and performing interviews in partnership with a managerQualifications:
Work requires ability to:
Create and maintain a positive work environmentDelegate effectivelyFollow upMake decisions using independent and sound judgmentResolve customer and associate issuesRead, interpret and transcribe data in order to maintain accurate recordsUnderstand numeric filing systemUse word processing, spreadsheet and other programs, displaying intermediate PC skillsMulti-task in a high energy, fast-pace work environmentLift objects that weigh as much as 15-20 lbsSpeak and listen effectively in dealing with internal and external customers in person and over the phoneComplete CarMax provided training on the functional areas of the Business Office, allowing for cross-training and full coverage of Business OfficeWorking Conditions:
Pleasant but noisy office environmentMay require walking or standing for extended periods of timeFlexible work hours with opening and closing shifts that may include nights, weekends, holidays and 12-hour daysWears CarMax clothing (acquired through the company) at all times while working in the storeAbout CarMax
CarMax disrupted the auto industry by delivering the honest, transparent and high-integrity experience customers want and deserve. This innovative thinking around the way cars are bought and sold has helped us become the nation’s largest retailer of used cars, with over 200 locations nationwide.
Our amazing team of more than 25,000 associates work together to deliver iconic customer experiences. Along the way, we help every associate grow their career and achieve their best, at work and in their community. We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work For®.
CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.
Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.