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About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

As a Business Operations Analyst at Salesforce Services, you will be an integral part of a dynamic team passionate about driving growth and innovation. Your primary responsibility will be to support internal collaborators who are producing high-quality contracts that align with our Services growth strategy. This role is perfect for someone who is meticulous, organized, and thrives in a fast-paced, results-oriented environment and is passionate about making a substantial impact on the business.

Some daily deliverables include quality assurance, booking review checks, ongoing audits and data hygiene checks for professional services contracts produced by our internal stakeholders. The role is cross-functional, requires interaction with multiple areas of the organization, and provides exposure to senior executives.

The successful candidate will have relentless curiosity and possess a passion for being a business partner to our internal collaborators. Moreover, the candidate will excel at extracting insights from data, converting ideas to action, and communicating insights to all levels of management.

Responsibilities:

Daily Quality Assurance and hygiene checks for professional services opportunities

Audit professional services opportunities for accuracy and compliance

Management of shadow process to replicate data

Maintenance and updates to templates and process documentation

Operational subject matter authority for process and policy in selling services

Develop and conduct organizational change and enablement to internal collaborators as the business evolves

Provide ongoing analysis of business performance to support daily operations

Craft and interpret key performance metrics. Deliver insights & recommendations

Assist in developing and delivering presentations for senior executives

Support critical initiatives including evaluating areas of opportunity for the businesses

Troubleshooting operational issues as they surface; propose changes to systems/ processes to fix root causes

Prepare analysis and recommendations for strategic decision making

After hours month and Quarter-end support

Desired Skills/Experience:

Strong attention to detail and ability to spot errors

Excellent organizational skills and ability to prioritize tasks

Strong communication skills to interact with multiple areas of the organization

Ability to work cross-functionally and collaborate with senior executives

Outstanding problem-solving skills: demonstrated ability to structure sophisticated problems, develop solutions

Strong presentation skills, especially related to building compelling Google Doc presentations and presenting to senior leadership

Advanced Excel & Google sheet skills

Work experience in consulting, sales support, or product management is a plus

Salesforce CRM experience an asset

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