Business Operations and Metrics Lead The Business Operations and Metrics (BOM) Lead plays a pivotal role in guiding leaders to identify, understand, assess and action on operational processes, financial and budget management, risk management integration and performance optimization to maintain effective and efficient processes, drive simplification and alignment with industry standards as well as resolve issues and mitigate risks. This role is critical to the lead and support activities across the sustain, enhance and transform lifecycles and play a role in in Planning, Identifying, Developing, Analyzing, Mitigating, Monitoring, and Reporting. BOM Leads are key partners for the Lending and Trade Services (LTS) leadership team and BRCOs to: * Provide advice and guidance to the leadership team to establish KPMs/KPIs, identify opportunities, enhance operational performance while effectively managing risks. * Translate and educate leaders on business ownership and corresponding operational actions to drive business optimization and implement appropriate metrics and standards. * Partner with BRCOs to integrate risk management frameworks, policies, taxonomies and guidelines into applicable strategic tools and organizational oversight. * Review and challenge metrics results, SLAs, operational standards, etc. to ensure alignment with best practices, industry norms and customer/colleague expectations. * Collaborate and coordinate across the department and organization to ensure consistency, alignment with corporate standards and policies as well as risk management best practices. * Document, aggregate and report operational performance and health throughout the operations management lifecycle. * Identifies trends, insights as well as potential issues and/or opportunities for leaders based on both standard and custom/ad hoc reporting or analyses. This position will also have responsibility for business ownership of applicable strategic tools, based on identified focus area(s), including: * LTS Capacity Planner * LTS Monthly Metrics Dashboard * PxQ Headcount and Expense Analysis Model * LTS Capability Matrices * Operational Scorecards * Operational Health Scoring Model * Operations Maturity Assessment * Performance Standards, KPMs/KPIs and SLAs * Forecast and Actuals Financial Reporting * Headcount Reconciliation and Staffing Trends Analysis * LTS Process and Procedure Portal * LTS Process and Procedure Governance Reporting * LTS Change Management Governance * LTS Change Management Worklist and Prioritization Model As a key individual contributor supporting all LTS departments, engaging with multiple lines of business and partnering with leaders at varying levels of the organization, the BOM Lead acts with minimal managerial direction and oversight to develop, produce and distribute timely, accurate and transparent operational metrics reporting to enable fact-based decisions by senior leaders, department managers, and other key stakeholders across the organization. This role requires knowledge of operations management, organization of data sets across multiple sources, systems, and interfaces , collaboration with business stakeholders to develop reporting, data models, dashboard platforms, process diagrams, presentations, and action plans. Position Requirements: Business Operations, Intelligence and Metrics Development * Provides oversight of the operational and performance reporting process, including credible challenge on data sources and methodologies as well as influence of integration and consolidation opportunities. * Partners with leaders to drive development of KPMs/KPIs and provide consistent structure and framework for data capture and reporting. * Collaborates with BRCO team members to ensure KPM/KPI development aligns with applicable KRIs and/or risk management frameworks. * Implements and maintains effective reporting through forward thinking analytics, gained by establishing a thorough understanding of business operations combined with comprehensive knowledge of data set, reporting tools and relevant system applications. Business Operations, Intelligence and Metrics Delivery * Advises and provides expertise to leaders and colleagues on how to structure operational and performance reporting (e.g., frequency, level of detail, presentation format, etc.) based on the audience. * Ensures metric definition templates are created and maintained, reporting procedures are documented and maintained and align with appicable Corporate Data and Analytics governance. * Manages project development and executuon to deliver operatins management tools/capabilities of medium complexity or higher across the department. * Designs and enhances required dashboards, reporting, operations management tools and other solutions to enable effective management across all LTS departments and distributes in a timely, accurate and transparent manner. * Drives effective collaboration with all LTS departments to provide value added analytics and reporting to enable effective operations management as required (e.g., business partner engagement, risk monitoring, change management, process and procedure governance/integration, knowledge management/training, industry insights and alignment, etc.) * Leads and/or supports business partner communication and engagement (e.g., quarterly metrics reports, feedback repository, etc.) on an ongoing as required. Business Operations, Intelligence and Metrics Monitoring * Partners with applicable stakeholders and Corporate Data Governance to define monitoring approaches and ensure monitoring and escalation procedures align with frameworks/guidelines/standards. * Drives the execution of the metrics reconciliation, quality review, retirement, breaches and inventory processes. * Completes data analysis and research to understand information and clearly articulate results and any corresponding, anomolies, fluctionations, seasonality, etc. * Maintains applicable process documentation templates, best practices, guidelines, etc. in designated repository. * Monitors effectiveness and continuously assesses opportunities to enhance/adjust based on metrics trends, business needs and stakeholder requirements. Business Operations Management and Stakeholder Engagement * Partners and engages with relevant business partners at varying levels in the organization to develop and maintain effective metrics/reporting and related activities that lead to early identification and sustainable operations performance. * Learns continuously about the business to strengthen subject matter expertise and provide more valuable application of business intelligence and operations management. * Manages communication and collaboration to ensure operating procedures are reviewed, updated and approved. * Leads and/or supports process and procedure governance and change management activities to maintain operational integrity and align/integrate with applicable metrics and reporting solutions. * Develops and/or supports applicable readiness and change implementation artifacts to maintain consistency and transparency. * Other duties as required. Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled