As Remedy’s Group Business Operations Associate, you will be responsible for supporting the day-to-day IT operations of the business and acting as an interface between operations, finance and our marketing teams.

The role will be on-site at our clinics, warehouse, and partner sites to set up and maintain equipment, on-premise troubleshooting, and on-site training.

Key Responsibilities:

Act as the primary owner and knowledge guru of the group’s major software systems including the CRM, billing and finance systems Develop technology oriented solutions that help streamline business processes across the organization Provide technical support to employees for software, hardware, and network-related issues and training on new applications and new employees Set up and maintain equipment at the clinic and warehouse (IP cameras, air purifiers, security) Research and set up new software systems (ordering, ticketing, CRMs, etc) as needed to map to new or existing business process Manage departmental budget and identify ways to optimize monthly SaaS Create standards and educate employees on equipment and employee security (user access, data encryption, password management) Manage the physical inventory of technical equipment